Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.Managed Services is responsible for delivering accurate and timely billing on behalf of our managed customers.As a Premium Assist Billing Analyst within our Managed Services team, you will play a pivotal role in ensuring the delivery of accurate and timely billing for our managed customers.This role requires a deep understanding of each Premium Customer's unique processes and requirements. You will be responsible for adding all customer orders into the billing system accurately, resolving queries, and supporting them in Telecom billing to ensure their customers are billed correctly.By acting as an extension of the client's billing department, you will foster strong relationships with clients and their end users, ensuring their billing needs are met with precision and professionalism.What you'll be doingDeliver accurate and timely billing for telecoms and IT services on behalf of Giacom's clients.Act as an extension of the client's billing department, providing invoicing and billing information to end users and customers.Ensure 'Metering and Billing' best practices are implemented and adhered to, maintaining up-to-date accreditation.Provide billing support to the Managed Services team, completing assigned tasks promptly and accurately.Maintain a high level of attention to detail to ensure the accuracy of billing.Process completed orders into the billing system to ensure accurate EU invoicing.Build solid relationships with customers to understand their business needs and with customer suppliers to raise queries.Qualifications & ExperienceExperience of using a billing system.Excellent communication skills.Flexible attitude, ability to perform under pressure.Ability to interpret written and spoken requirements.Ability to work well within a team.Excellent customer service skills.Excellent punctuality and time management skills.Experience with Microsoft Office products (e.g., Word, Excel, PowerPoint, Project, Visio).What's in it for you?Investment in your future career with a variety of learning and development opportunities.No dress code - embrace the freedom to bring your whole self to work.25 days annual leave, plus bank holidays. You'll even get your birthday off, too!A pension plan for your future.Complimentary refreshments in all our offices.For a comprehensive list of all our benefits, click here.Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.
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