The Dental Group Victoria Square Limited
Practice Manager - Christchurch
Location: Christchurch Central
Employment Type: Permanent
Qualifications: Experience essential
Application Due Date: All applications need to be registered by Friday 27th September
Are you detail-focused and enjoy the day-to-day running of a dental practice? Is patient experience a top priority for you? Do you have the skill set to utilize a team and technology to their utmost potential to deliver this experience? Do you have the leadership style to lead and be led?
Our centrally located, modern, well-established dental practice (Dental on Kilmore) is looking for a Practice Manager to take our team and business to the next level. Through managing support staff, marketing the business, welcoming patients, and ensuring systems and processes are running smoothly, no two days will be the same. Come and join our friendly team where you will add value and be valued.
About the role:
· Full time
· Remuneration is based on experience
· Onboarding will be provided
· This role involves the day-to-day running of the practice, managing support staff, and working closely with the practice principal
· Includes coordinating the majority of non-clinical tasks in the practice including responsibilities such as payroll, stock ordering, commission payments, marketing and business development, contracts, etc.
· You will be entrusted and delegated the running of the practice on a day-to-day basis and in line with the direction of the business
· The internal focus is delegation of workload and liaison with staff, policy and process development, systems development and maintenance, online presence and marketing, and any other issues that require attention.
Job Description
· Day-to-day running of the practice
· Business performance development and future expansion of the practice
· Ensures accounts are managed accurately and efficiently, follow up on overdue accounts and late payments
· Optimise patient satisfaction, provider time, and treatment room utilisation
· Protects patients, staff, and business confidentiality of medical, personal, and financial information
· Maintains operations by following policies and procedures, reporting any needed changes
· Contributes to team effort by accomplishing daily, weekly, and monthly goals
· Manages reception tasks by following best practices
· Liaises with ACC and Ministry of Health for treatment carried under ACC or MOH
· Training and supervision of administrative and clinical staff (DAs)
· Updates staff records, performance management, developing employee rosters, and conducts regular staff meetings
· Oversees and supports digital, general and local area marketing and promotions, and monitors business growth and data analysis
· Interacts with patients and addresses any concerns or complaints
· Organises patient records
· Works as a team to ensure the practice runs efficiently, effectively and meets objectives
· Maintains facility and equipment in accordance with hygiene and safety regulations
· Liaises with Principal and implements their instructions.
About you:
· You are already in New Zealand
· You can hit the ground running
· Previous Practice Manager experience in a dental practice (or similar) is preferable
· Looking for a long-term role
· Committed, strong work ethic, active listener
· Looking for your next challenge
· Excellent communication (written and verbal) and interpersonal skills
· Enjoys being part of a collaborative team
· Professional, approachable, friendly and keeps a cool head
· Experience with Exact Dental Software is preferable and ability to keep abreast in advancements of the software
· Experience with Xero preferable.
NOTE:
Are you interested in this job?
Contact Sally Woods on ****** to find out more.
Application Due Date: All applications need to be registered by Friday 27th September
For all applications, please provide a Cover Letter and a Curriculum Vitae.
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