Are you a passionate and experienced Practice Manager seeking an exciting opportunity in the medical/aesthetic field? We are currently recruiting for a Full-Time Practice Manager to join our thriving Auckland Clinic in Newmarket. If you're enthusiastic about delivering exceptional customer experiences, striving for operational excellence, managing people and thrive in a fast-paced environment, this role is perfect for you!About you and the roleAs the ideal candidate, you will have a proven track record of managing a busy aesthetic clinic and a genuine passion for providing an exceptional 'Customer Journey.' Your role will involve managing a diverse and dedicated team, driving them to deliver world-class service, optimizing workflow, and ensuring all operational needs are met. This exciting position requires proactive problem-solving skills, providing day-to-day direction and stability to the team.The RoleIn this role, your key responsibilities will be to:Coordinate staff rostering and workload, ensuring effective utilizationOnline booking managementManage clinic support staffRecruitment and workforce planningSupport reception and front of house processesSupport cash flow managementSupport the implementation of marketing campaigns and promotionsDevelop and maintain clinic policies and proceduresDevelop and maintain an asset registerEnsure consumables and equipment are kept stocked and maintainedBe part of and contribute to the team environmentOversee that clinic and rooms are clean, tidy and accessibleOversee day-to-day clinic operationsDevelop relationships with Dr's, Nurses, Hair Growth Specialists and other stakeholdersEnsure effective handover of every client from the Head of SalesDeliver consistent high-quality service touchpointsBe the single overarching contact for clientsHandle client inquiries where applicableBook and schedule appointments where applicableManage client records in CRM software and hard copiesMaintain accurate records and provide regular reports to managementImprove the efficiency of the clinic and maximize profitabilityProvide clinic reporting to management as requiredContribute to the development of a culture consistent with the values of the clinic and Gro as a companyThe ideal candidate for this role will have/be:Previous experience in a high-level clinic/aesthetic administration positionPeople management including rostering, payroll, and performance managementAbility to problem solveExperience in financial management and reporting processesAbility to build customer and stakeholder relationshipsAbility to demonstrate and encourage leadership and teamworkStrong IT skillsCompliance and risk management experienceAttention to detailAlways learningExcellent verbal and written communicationStrong organizational skillsAbility to work across a range of prioritiesWhat We Offer:Opportunity to be part of a dynamic and growing team.Competitive remuneration.Birthday day offOpportunities for personal and professional growthExclusive discounts on Gro products and services to keep your hair looking and feeling its best.About UsHair loss is one of the biggest physical challenges impacting the confidence of young men. Gro was founded with the purpose of helping people with hair loss feel confident so they can focus on making their dreams come true. Gro offers effective solutions to every stage of genetic hair loss. Through the latest innovations in cosmetic medical technology, we offer our clients non-invasive, effective, and hassle-free treatments that yield consistent (often mind-blowingly amazing) results and a first-class experience.We pride ourselves in creating a team that is motivated to help our clients feel more confident and achieve their dreams. We focus on educating our clients and we work hard to ensure every Gro client gets the best possible journey and outcome.Apply NowIf you're driven to make a positive impact on people's lives we are interested in hearing from you. If you find yourself lacking some of the listed skills, it's ok please reach out to us because we know attitude is equally as important. Remember, as the saying goes, 'It's not about having all the answers, but the willingness to learn and Gro.' We believe in untapped potential, enthusiasm, and a collective dedication to excellence. Your distinctive talents may be the key puzzle piece our extraordinary team is missing. Take the leap and join us in reshaping the future of hair care at Gro Clinics—apply today!Our Head Office is in Australia and only applications via Seek/Online will be accepted.Find out more about us here: www.groclinics.co.nz
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