Phone Based Case Manager - Napier Fixed Term (to 19th Dec 2025)The Ministry of Social Development is a people-centred organisation.
We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations.What you'll be doing | He aha tau e mahi anaAs the face of the organisation, you will work alongside our people to support them into employment and housing.
You will provide financial support and connect whanau to a wide range of services and other assistance as required.
You will create a safe environment for people to explore options and determine what's most important to them, empowering whanau to take the lead in developing and achieving their goals.You will build strong relationships and work collaboratively with others to enhance outcomes for our people.
You will need to develop and maintain relationships with your peers and partner agencies to give and receive support when needed.You will be exceptionally organised, with sound decision-making and problem-solving skills, a high level of personal integrity, and initiative to take ownership and responsibility to follow through and deliver for the people in our community.Be purposeful: show care and warmth, give support to others.
Look after the dignity of people through the expression of manaaki.Be resilient: the work is fast paced and demanding.
You will be dependable and have the grit and tenacity to show up and work hard, bringing developed strategies to cope with pressure in an ever-changing environment.Be open: be fully present and listen intently without judgement to what is being said, empathise with whanau and their experiences, thoughts, and feelings.What's in it for you | Nou te rourouWe are committed to providing you with a positive work environment that focuses on the growth and development of our people as well as achieving outcomes alongside individuals and whanau in our community.You will be part of a team that embraces diversity and encourages learning, working with a team of people from a variety of backgrounds, with a variety of skills and experiences, who want to get great results for New Zealanders.Our values represent who we are and what we stand for:Manaaki: We care about the wellbeing and success of peopleMahi tahi: We work together, making a difference for communitiesWhanau: We are inclusive and build a sense of belonging and placeTika me te pono: We do the right thing with integrityIf this appeals to you, do not hesitate, apply now!To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.All applications must be made online.
If this is not possible or if you have any queries, please contact us at ****** MSD Employees: please apply through your myHR portal at work to ensure your myHR employee profile is visible as an internal candidate.Closing date: Sunday 5th January 2025.
Please note we will start shortlisting and contacting candidates in the new year after the closing date.Joining us: Joining MSD means being part of a whanau that celebrates the diversity each individual represents.
We show manaaki, we care about the wellbeing and success of people and want everyone to thrive in a supportive and inclusive working environment.If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
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