Performance Analyst
Job Purpose
The Performance Analyst plays a pivotal role in analysing and optimizing business performance across their respective market. This role involves deep data analysis, identifying barriers to revenue and profit growth, and collaborating with various teams to implement effective solutions. The Performance Analyst will work closely with country managers and franchise partners to ensure tailored strategies that drive continuous improvement and operational excellence.
Key Responsibilities
Collaboration: Building strong relationships with Country Managers to gain deep insights into their operations, local markets (including competitor landscape), & customers.
Analysis: Identifying areas of strength and weakness within their business units through detailed performance analysis using the IWG analytical toolkit and reporting suites.
Problem-Solving: Collaborating with centralised teams (e.g. marketing, finance, pricing, recruitment) to develop tailored solutions for the identified issues.
Implementation: Assisting in the implementation of these solutions to ensure they are effectively addressing the problems.
Continuous Improvement: Monitoring the outcomes and making necessary adjustments to strategies and processes to drive continuous improvement.
Team Dynamics
The Performance Analyst role is part of a Global Performance Management Team, split into regional teams, each headed up by a Team Lead, dedicated to driving revenue growth and optimising EBITDA margin. The team collaborates closely to share best practices and insights, enhancing the revenue and margin performance across various markets. Reporting to the Chief Strategy Officer, the Performance Management Team is responsible for monitoring performance against targets.
Personal Abilities:
Commercial Acumen – Strong understanding of business operations and the ability to make sound decisions that positively impact financial performance and drive business growth.
Accurate – Ability to perform work accurately and thoroughly.
Communication – Ability to communicate effectively with others using the spoken and written word.
Problem solving – Ability to find a solution for or to deal proactively with work-related problems.
Working Under Pressure – Ability to complete assigned tasks under stressful situations.
Agile – Ability to deal with shifting priorities and issues inherent in a young company.
Passionate – A desire and passion to beat the competition and win.
Pragmatic – Ability to be hands-on as well as strategic and be a trouble-shooter when the business need deems it appropriate to do so.
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