Department: Sales & Pricing
We are seeking an experienced Parts Interpreter, with a primary focus on providing exceptional customer service and expert parts advice to our customers over the counter and via telephone and email.
Responsibilities include:
Customer support and enquiries – via email, telephone and counter sales
Industrial and Agricultural Automotive Parts Identification and Catalogue Interpreting
Order entry and processing
Provide updates to customers on order status, pricing, product range and estimated delivery times
Provide assistance to external Sales and Warehouse teams as required
About you – Skills, experience and qualifications:
A passion for all things automotive.
Experience in the use of automotive parts catalogues and parts identification for any of the forklift, materials handling, construction machinery, MEWP, tractor industries or more.
You may have a service or technical background with knowledge of parts cataloguing and interpreting.
Results-focused, with a passion for customer service.
Confident computer skills, including the ability to learn an in-house ERP system and online webshop.
Excellent verbal and written communication skills.
Outgoing, confident, and an all-round personality with a good sense of humour.
Interest in new challenges, be a self-starter and work as part of a team with minimum supervision.
What's in it for you:
You'll be part of a people-centric culture, where your well-being matters. We offer:
Recognition programs and incentives for your performance.
The opportunity to join a dynamic global company that is a leader in its field.
Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.
Health and Wellness program and company commitment to sustainable growth.
People are at our heart:
TVH is a global business with a family atmosphere, where people are at the centre. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
About TVH:
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.
If this sounds like the opportunity for you, click "Apply" and submit both your resume and cover letter. Please note only short-listed candidates will be contacted.
Candidates must be available to start and eligible to work in New Zealand.
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