About UsSnorkel New Zealand has been established in the Horowhenua Region for 40 years, whilst predominantly manufacturing, Snorkel New Zealand has recently fully transitioned to sales, distribution and service of its equipment and continues its long legacy of supplying and supporting quality EWP's and Access equipment from its international manufacturing locations.About the roleWe are seeking a highly motivated and experienced Parts and Service Administrator to join our team in Levin, New Zealand. This is a key role responsible for providing exceptional parts and warranty support to our customers and dealer network.Key Responsibilities:Respond to parts inquiries from customers and dealers via phone, email, and in person.Identify and locate required parts using parts manuals, online systems, and catalogues.Provide accurate information on pricing, availability, and lead times.Advise customers on compatible parts and alternatives when necessary.Accurately enter parts orders into the system.Ensure timely picking and dispatch of orders.Track shipments and provide updates to customers.Handle returns and exchanges efficiently.Process warranty claims in accordance with company procedures.Liaise with customers, dealers, and the management team to gather necessary information.Maintain accurate records of warranty claims.Provide basic technical assistance to customers and dealers on parts and product operation.Assist with inventory control and stock management.Identify opportunities to improve processes and enhance customer service.Answer incoming calls professionally and direct them to the appropriate person or department.Maintain office files and records.Prepare and distribute reports and presentations.Manage incoming and outgoing email.Perform other administrative tasks as required.Qualifications and Skills:Previous experience in a parts or customer service role, preferably in the industrial equipment, automotive, or manufacturing industry.Familiarity with Elevating Work Platforms (EWP) or similar equipment is an advantage.Ability to understand technical drawings, parts manuals, hydraulic and electrical systems, and specifications.Excellent verbal and written communication skills with the ability to interact effectively with customers, dealers, and colleagues.Proficient in Microsoft Office Suite and experience with parts ordering systems such as M3 and Sap.Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.Ability to troubleshoot problems and find solutions.Ability to work effectively as part of a team.Valid Driver's license.A strong knowledge of Snorkel products is an advantage.Benefits:Competitive salary and benefits package.Opportunity to work for a leading global brand.Be part of a supportive and collaborative team environment.To Apply:Please submit your resume and cover letter as part of your applicationDeadline:Applications close on the 19th NovemberWe look forward to hearing from you!Snorkel New Zealandwww.Snorkel.co.nz
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