We are searching for a passionate and energetic person looking to progress their sales career with us. You will be working with warm-to-hot leads, using communication and interpersonal skills such as empathy, relationship management, and active listening.
This is a great role where you get to work with a variety of customers and stakeholders (internally and externally).
Why you'll love working with Tower
At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.
We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots all the way back to Dunedin.
What will you be doing?
Reporting to the GRM Sales Team Leader, you will be responsible for growing our business by actively engaging with customers referred to us by our network of independent business partners through outbound & inbound calls and written communication.
You will use your communication and negotiation skills to understand the customers' needs and provide them with the right solutions for their insurance.
You will ensure all calls and interactions are of a high-quality standard, delivering the best possible customer experience and building trust with advisers and with their customers.
Setting you up for success
You will start with 3 weeks of full-time paid training to get you up to speed. The training will be based at the Auckland Fanshawe office.
You will then move onto a rotating roster, working 7.5-hour shifts totaling 37.5 hours a week and on average one weekend day per month. Rosters are set at least 4 weeks in advance to give you certainty in planning your life outside of work.
This is a hybrid role.
What you'll need
To be successful in this role, you will also be able to demonstrate the following:
Previous sales experience.
The drive to work as part of a specialized team.
Sales driven.
Excellent verbal and written communication skills.
A customer-first mindset with a passion for creating beautifully simple and rewarding experiences for customers.
High attention to detail with excellent time management skills.
Resilience with the natural ability to embrace and adapt to change.
At Tower, we are all about progressing boldly which supports a continuous learning journey for our team. So, if you are interested in this role but feel as though your experience doesn't perfectly align with the description, please still apply!
We pride ourselves on encouraging everyone to bring their whole selves to work, and respect diverse opinions and backgrounds. Making sure we are doing what's right; our recruitment process is fair and unbiased.
If you feel comfortable doing so, please let us know early in the process if there are any diversity needs we can meet or make reasonable adjustments to enable you to shine. If you would like to note which pronouns you use at any point in the application or interview process, please let us know. We are proud holders of the Rainbow and DV Free Ticks which are important to us.
We are seriously committed to diversity and inclusion and welcome any successful candidate to get involved in one of our Inclusion Network Groups, which will help us to better understand and meet the needs and interests of our increasingly diverse workforce.
What we'll bring to the table
In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.
Highlights Include:
16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whanau in New Zealand and the Pacific.
A paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off!
Wellness leave instead of sick leave so you can proactively look after your health and wellbeing.
Career growth - we promote internal capability; and support you with design-specific development and training opportunities; we also have programmes that recognise star performers.
Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas.
Discounts on Tower insurance products of up to 50%.
Free Life Insurance of up to four times your annual base salary.
Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more.
Apply now
Please note: We're eager to get the right person on board as soon as possible. We don't have set closing dates, so we'll start reviewing applications as they come in. Don't wait—apply now to make sure you're considered.
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