Outlet Manager

Meet Revenue BudgetsDrive outlet to maximize trial and footfallDevelop various initiatives to push the number of checks and average checks with the approvalsSet store-wise revenue targets and audit complianceAnalyze trends and develop tactical initiatives to push revenuesKeep within sales targets and ensure profitability of the locationRationalize Costs of OperationsDrive stringent cost control in stores through store managers. COGS not more than 30%Keep cost of personnel below 10% of Sale.Modify/create systems to ensure cost tracing on a daily/weekly and monthly basisCoordinate all other suppliers and agency on a regular basis to streamline operations and costs.Quality AuditDo a bi-weekly audit of stores for all areas (food, beverages, and equipment)Ensure daily briefings of staff (All briefings must be recorded for future reference)Give all audit results to store in-charges to ensure complianceMonthly SOP training and updates to all staffCustomer ContactDo follow-up meets or telephone calls to at least 15 customers a weekHandle all customer complaints within 24hrsMIS and ProcessesEnsure and audit compliance of all store processes.Provide weekly reports on all aspects of operationsProvide performance analysis to store in-charges weeklyCollate all data from Accounts and Supply chain to develop P & L statementsBe the one-point contact for all performance data for operationsStaff Management and TrainingStaff management and roster makingSupporting Payroll team with all the necessary informationMonitoring of all in-store training programsDriving and monitoring the excellence programWeekly store manager's reviewTo identify new training needs and execute as possibleTo be a one-point contact for information for all operations staff
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