Our Contact Centre is the heartbeat of our business, creating memorable first impressions and guiding our customers on their journey to better hearing.About the role:As a Contact Care Consultant, you'll be contacting existing customers to arrange appointments for free hearing checks at our clinic.
It's a busy role in a people-focused environment where you're well supported by your team and team leader.Outbound calling with a targeted number of dials an hour aiming to book 18+ appointments per day.We prioritize customer care and service when calling; there's very little objection handling.Verifying customer information, handling voicemail and email inquiries, and meeting daily and monthly KPIs based on the volume of dials made and the number of appointments set.A full-time position, based in Rosedale, Albany, Auckland.40 hours per week within our Contact Centre's operating times.Flexible shifts; you decide between 8am-8pm Monday to Friday and 9am-5pm Saturday after your induction period.About you:You're motivated by KPIs/targets and have a positive, can-do mindset.You strive every day to achieve great results and want to thrive personally and professionally.You have a friendly, clear, and warm phone manner when dealing with a diverse customer base.You bounce back quickly from challenges and have a confident and focused approach, keeping your eye on the prize.You are caring and take pride in putting the customer first in every interaction.You have a genuine interest in healthcare and wellbeing.You are systems savvy and pick up systems quickly.Perks for you:A friendly and social office environment with shared lunches, monthly celebrations, and generous recognition and social budgets.The Contact Centre team rewards with little things along the way like extra time off, vouchers, and team events.Competitive salaries and bonuses designed to recognize your expertise and exceptional performance.Substantial Parental Leave Package & Paid Partners Leave.A $200 Wellbeing Allowance to spend on your health and wellbeing.Triton Perks – exclusive discounts to over 80 retailers and service providers.Extra leave days: Birthday, YOU day, Community leave, etc.Free Financial Advice Sessions.Free office parking.Apply now and be part of a team that values your contributions and supports your career growth.Sonova is an equal opportunity employer.We team up.
We grow talent.
We collaborate with people of diverse backgrounds to win with the best team in the marketplace.
We guarantee every person equal treatment regarding employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other legally protected status.
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