Who we areYou enjoy creating and innovating.
You never stop striving for better.
You take responsibility and you get results.
You love being part of a team.
Above all, you want your work to matter: Welcome to our world!
At Sonova we create sense by bringing sound to life.
Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.Join Sonova.
Create sense.Location: Albany, Auckland, New ZealandOutbound Customer Care / Appointment Setting ConsultantOur Contact Centre is the heartbeat of our business, creating memorable first impressions and guiding our customers on their journey to better hearing.About the role:As a Contact Care Consultant, you'll be contacting existing customers to arrange appointments for free hearing checks.
It's a busy role in a people-focused environment where you're well supported by the team around you and by your team leader.Outbound calling with a targeted number of dials per hour aiming to book 18+ appointments per day.Prioritize customer care and service with minimal objection handling.Verify customer information, handle voicemail and email inquiries, and meet daily and monthly KPIs based on the volume of dials made and the number of appointments set.Full-time position based in Rosedale, Albany, Auckland.40 hours per week within our Contact Centre's operating times.Flexible shifts: choose between 8am-8pm Monday to Friday and 9am-5pm Saturday after your induction period.About you:Motivated by KPIs/targets with a positive, can-do mindset.Strive to achieve great results and want to thrive personally and professionally.Friendly, clear, and warm phone manner when dealing with a diverse customer base.Resilient and focused, able to bounce back quickly from challenges.Caring and take pride in putting the customer first in every interaction.Genuine interest in healthcare and wellbeing.Systems savvy and quick to learn new systems.Perks for you:A friendly and social office environment with shared lunches, monthly celebrations, and generous recognition budgets.Rewards such as extra time off, vouchers, team events, and more.Competitive salaries and bonuses designed to recognize your expertise and exceptional performance.Substantial parental leave package & paid partners leave.$200 wellbeing allowance for health and wellbeing expenses.Triton Perks – exclusive discounts to over 80 retailers and service providers.Extra leave days: Birthday, YOU day, Community leave, etc.Free financial advice sessions.Free office parking.Apply now and be part of a team that values your contributions and supports your career growth.Sonova is an equal opportunity employer.
We collaborate with people of diverse backgrounds to build the best team in the marketplace, guaranteeing equal treatment in employment opportunities regardless of any legally protected status.
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