Operations Specialist in the NTS programme Permanent opportunity based in Wellington. The National Ticketing Programme is a significant programme of work in partnership with NZTA and Public Transport Authorities (PTAs) throughout New Zealand to develop one common payments platform and service for all public transport in the country. This aims to transform the way New Zealanders travel on public transport, on any mode, anywhere in the country, using card or smart devices, consolidated into one easy payment system. It is a critical part of achieving New Zealand ambitions for a safer, more sustainable land transport system. The Opportunity The TTP Operations Specialist performs key Service Management functions within NTS services that enable the delivery of a high-quality service to the PTAs and end users, ensuring service support and service delivery processes are in place to meet business needs. This position is a critical operational role that requires you to establish and manage expectations with NTS suppliers and drive the team to achieve those expectations to a high standard. You will also be a key advocate for the quality operations of TTP products and services. Please note, on-call may be required for this role. About You To be successful in this role, you will bring: Able to demonstrate the ability to undertake the above responsibilities as outlined in the position description. Service Management or support in a large-scale and diverse environment of incident management, escalation procedures, and related disciplines. Excellent customer-facing / customer service skills. Strong critical thinking and problem-solving skills. Ability to manage and prioritize tasks and time efficiently. Demonstrates a high degree of flexibility including shift and out of hours working. Strong stakeholder relationship management, influencing, and communication skills. Experience coordinating 3rd parties and 3rd party delivered services as an aggregator. Good knowledge / experience of ITIL disciplines. Committed to driving continuous improvement through all aspects of work. You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector. About Us At Waka Kotahi NZ Transport Agency, it all starts with our people. The organisation's performance and success depend on the people who choose to make this a great place to work and make a difference for Aotearoa. Waka Kotahi has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years' time. The Customer and Services Group helps deliver a positive land transport experience by making interactions with Waka Kotahi products and services simple, easy to use, and effective for users. Along with our other benefits, we also have new Waka Kotahi Life, Income Protection, and Critical Illness Insurance scheme available for permanent employees. Applications Applications close: 29 October 2024. For further information, email: To be considered for this position, you must have a legal right to live and work in New Zealand. NZTA Waka Kotahi is an equal opportunity employer (EOE). We recognize the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time. #J-18808-Ljbffr