Operations Manager (Ops), AWS Premium SupportDESCRIPTION
Amazon Web Services (AWS) is seeking a highly motivated Technical Operations Manager who is passionate about people, operations, and technology; someone who wants to work with and learn one of the fastest growing cloud platforms in the world and deliver extraordinary customer experience.
AWS Premium Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services. As a member of the AWS Leadership team, you will be at the forefront of this transformational technology, assisting companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with Leads, Engineering, and Associate teams within Amazon developing these new capabilities.
As an Operations Manager, you will be responsible for the day-to-day management, leadership, development, coaching, and engagement of highly skilled and deeply technical support engineers who are focused on delivering an extraordinary customer experience in every interaction. You will be a critical leader to the technical team based in Auckland, working with customers from all over the world. Every day will bring new and exciting challenges whilst you:
Drive and further develop the engineers in AWS.Hire, develop, and inspire a team of Leads, Cloud Engineers, and Cloud Associates.Work closely with peers to workforce plan, drive initiatives, and outcomes at the site, regional, and global level.Leverage day-to-day experiences to provide the voice of the customer to internal AWS teams. The ideal candidate will look like this: Enjoy being a really great people manager while building, motivating, and mentoring world-class engineering teams. You should have a proven track record in recruiting and retaining top talent and excel in day-to-day people and performance management tasks.Have a strong understanding of Cloud Technology - The ideal candidate will have past experience working with software development, support, and/or infrastructure teams. You will also have a good understanding of Linux and/or Windows platforms and enjoy keeping your technical skills reasonably current, to the point that you can still contribute to troubleshooting discussions at a Senior Stakeholder level.Have strong project and product management experience - You will feel comfortable defining the priorities for an engineering team. This will involve working on new and existing projects and being able to coach and mentor others through the lifecycle of each small, medium, or large-scale project.Know how to run a tight, lean, efficient operation - You will be detail-oriented and will want to measure everything and be very data-driven. You will excel at using metrics, monitoring, and alarming to measure and improve the operational processes/performance of your teams.Be great fun to work with - Our company credo is "We Pioneer". The right candidate will love what they do, innovate, inspire, and most importantly instinctively know how to make work fun. About the team Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.- Strong business, operations, and technical vision - Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experiences to find solutions to even the most complex of technical issues.
- Experience managing IT environments on behalf of customers.
- Be an innovative thinker balanced with a strong customer and quality focus. This leader will have a track record of achieving that balance and have the battle scars to prove it.
- Flexible work schedules (weekends and/or evenings when required).
- Come with years of experience managing teams in relevant technical operations environments.
- Strong verbal and written communication skills and demonstrated technical leadership experience.
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