Networks & Systems Administration (Information & Communication Technology)Full timeWe are looking for an adaptable Operations Manager to drive operational excellence at our purpose-driven design and digital consultancy. Help us transform operational challenges into opportunities that enable our teams and create meaningful impact across Aotearoa.About the RoleAs Operations Manager at DNA, you'll play a crucial role in enabling our business to deliver exceptional outcomes. You'll help manage our operational systems, processes, and capabilities while supporting our strategic growth. This is an opportunity to support the future of a dynamic design and digital agency by enabling the foundations that support our teams in delivering meaningful work.A successful Operations Manager at DNA will combine an adaptive mindset with strategic problem-solving and hands-on management, bringing both vision and practical solutions to our operations. You'll work across our business units, enabling our teams to focus on what they do best while ensuring we maintain operational excellence and create supportive working environments.We're seeking a candidate who demonstrates strength in most of these areas, recognising that no one will be a perfect match for every requirement. Most importantly, we will value potential, adaptability, a strong learning orientation and a willingness to take on new things.In this role, you will:Enable and support DNA's operational strategy and systems, guiding roadmaps and providing strategic recommendations for implementation.Support financial management and reporting processes across the business.Support continuous improvement in operational efficiency and effectiveness through collaborative problem-solving.Manage and support key operational relationships, including IT providers and financial systems.Manage and support the services team, fostering cross-functional collaboration and team effectiveness.Support and optimise commercial operations, including contract management and project profitability.Enable successful delivery of strategic initiatives, providing guidance for upcoming system upgrades and B Corp accreditation.Participate in the Senior Team Leads group, contributing supportive insights to business-wide decision-making.We will provide you with:An established and inclusive team that values operational excellence.The opportunity to shape the future of an established and rapidly evolving design and digital consultancy.An open, creative and energetic working environment where you can help enhance our ways of working.We are looking for:3-6 years of operational or agency experience, ideally in a PM, design, technology, consulting or professional services environment.Experience with business reporting and analysis.Experience in technical and operational change and system implementations.A flexible and strategic mindset balanced with practical execution capabilities.Experience leading a team.Process design and documentation skills.The ability to navigate complex operational challenges while supporting a team involved in sometimes demanding and time-limited situations.About DNAWe're a design-led and digital-based consultancy that creates desirable, inclusive, sustainable, and productive human-centred experiences that help make Aotearoa New Zealand a better place.We are an organisation that holds people at the heart of what we do – and we will provide you with opportunities to grow and a working environment that fosters collaboration and treats all people equally worthy of respect and dignity.At DNA, we are committed to providing a positive work environment that embraces and aims to design for diverse communities, cultures and people across Aotearoa.We acknowledge that creating a diverse, equitable, and inclusive environment is an ongoing journey and are dedicated to improving everyone's experiences in the way we work and the work we deliver.We believe the best collaboration and outcomes come from working closely together. Although the majority of our working week is spent at the office, we provide flexibility to work from home as needed on a required basis.ApplyingIf this sounds like you, we would love to hear from you. Send us your CV and cover letter highlighting your experience leading operational excellence in growing organisations.— Applications close on Friday, 19 January 2024 at 5:00 PM.— Please submit your application through Bamboo at this link: Application Link.— Applicants for this position must have New Zealand residency or a valid New Zealand work Visa and will need to undergo security and credit-check clearances.
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