About the role:
A rare leadership opportunity has become available in our Ultra Luxury hotel. Reporting to the General Manager you will assume the position of second in command of all hotel Operations and full responsibility in the General Manager's absence.
This is a key position that would suit an EAM with a Rooms or F&B background. The successful candidate will need to have extensive hospitality experience, a strong focus on excellence, plenty of enthusiasm and a flexible approach. The right applicant must be self-motivated, a team player and able to work well in a high-pressure environment.
The role involves:
Management and training of operations' teams
Ensuring the ultimate guest experience, through a genuinely warm and personalised service
Inspiring the highest standards through all core departments of the hotel
Effective financial and manning management
Coaching HoDs and other managers
Managing logistics and communications around groups and events, ensuring a seamless outcome
About you:
The successful candidate must be passionate, well presented, possess strong communication skills (verbal and written) and most importantly, will go above and beyond the call of duty to deliver a true luxury experience for our guests.
Additionally, you will have:
A passion for service delivery and hospitality
Previous (minimum 4 years) senior level experience in 5 Star Luxury Hotels and or Boutique Lodges
Exceptional Food & Beverage and or Front Office knowledge
A commitment to high standards and quality
A hardworking and co-operative manner
Excellent management ability and communication skills
Ability to drive a team and foster team-work
A developmental and coaching approach
Understanding of housekeeping & maintenance procedures
Administrative management experience, including strong financial acumen
A high level of attention to detail and exceptional organisation skills
An awareness of developments within the food & lodge industries as well as international trends in hospitality
We are also looking for a candidate with the following attributes:
A high degree of professionalism
A natural relationship builder
Passionate about attention to detail, which is critical in delivering luxury experiences
Highly self-motivated
Assumes ownership for their role
Comfortable and calm working under pressure
Core to the success of the individual in this role is that their personal values are aligned with those of Rosewood Hotels': Ownership, Passion, Transparency, Innovation and Collaboration.
What we offer:
At Rosewood Cape Kidnappers we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.
We offer competitive wages, delicious staff lunches and access to our Staff Perks Programme with a wide range of discounts and deals with our suppliers and partners. In addition, we endeavour whenever possible to provide staff with 2 days in a row off each week.
Due to our beautiful remote location, you will need to have your own reliable transport, and a valid working visa or work rights to apply.
If you wish to apply for this role and have the attributes above, we'd love to hear from you.
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