Management (Manufacturing, Transport & Logistics)
The Operations Manager is responsible for overseeing the day-to-day operations of the business, ensuring efficient and effective management of resources, processes, and personnel to meet deadlines. This role focuses on improving operational efficiency, optimising workflows, and driving performance improvements across all roles. The Operations Manager will collaborate with the business director to implement strategies that support business growth.
Key Responsibilities
Process Improvement : Analyse existing workflows and processes to identify areas for improvement. Implement appropriate systems and processes to enhance efficiency.
Resource Management : Oversee the allocation of resources, including staff, equipment, and materials, to ensure smooth daily operations.
Team Leadership : Supervise and lead a team. Provide guidance, training, and professional development to improve team performance and morale.
Cross-Functional Collaboration : Work closely and oversee all departments such as sales, marketing and manufacturing to ensure operational goals are aligned with overall business objectives.
Quality Control : Monitor the quality of products and services delivered to clients, ensuring that standards are met, and customer satisfaction is maintained.
Performance Monitoring : Track key performance indicators (KPIs) and generate regular reports to assess performance. Present findings to director and offer explanations.
Problem-Solving & Decision-Making : Address issues as they arise, troubleshoot problems and provide appropriate solutions for smooth workflow.
Budgeting & Cost Control : Assist in the creation and management of the operational budget. Track expenses and find cost-effective solutions without compromising service quality.
Sales : Have strong communication skills with clients, providing valuable knowledge regarding the business' service and products.
Production Management : Oversee production timelines, allocate resources, and ensure that manufacturing processes meet or exceed established quality standards and deadlines.
Operational Planning : Develop and implement operational strategies that align with the company's business objectives. Create and manage operational schedules, ensuring deadlines and performance targets are met.
Customer Service & Satisfaction : Collaborate with the sales and design teams to ensure customer specifications are met and that any issues related to production or delivery are quickly addressed to meet customer needs.
Required Skills & Qualifications
Education : Bachelor's degree in business management or equivalent.
Experience : Provided experience of leadership roles and training. Ideally in a Joinery factory.
Working in team environments.
Minimum of 2 years experience within a manufacturing industry.
Knowledge in marketing to support staff in developing, implementing, and executing strategic marketing plans to drive brand awareness, customer engagement, and revenue growth for the company.
Skills : Strong problem-solving and decision-making abilities.
Excellent organisational and time-management skills.
Exceptional leadership and team management capabilities.
Ability to analyse data and generate actionable insights.
Excellent communication skills, both verbal and written.
Confident in using Microsoft Office (Excel, Word).
Clear understanding of manufacturing software and design drawings, preferably in Cabinet Vision, showing confidence in cabinetry design.
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