Join us to develop and implement a market-leading service strategy whilst you influence and motivate your team and the wider business to drive transformation.About the roleThis unique opportunity will empower you to have a transformative impact on the business and drive its success. You'll be instrumental in delivering business outcomes and ensuring the execution of the strategy.Reporting to the Head of Operations, you will:Develop and implement a market-leading service strategy to support retention and new business growth – we have big plans!Implement a roadmap for consistent, excellent service delivery to drive scalability and efficiency.Have accountability for the management of new and existing customers.Monitor performance and identify continuous improvement opportunities.Influence and motivate your team and the wider business to drive transformation.Skills and experienceTo excel in this role, you will bringProven experience developing and delivering strategic and operational plans.Skilled at devising strategies in a challenging and highly regulated environment.Experience using financial analytics to measure new business metrics.Exceptional people management skills with proven success in motivating and building self-managing teams.Experience across Digital Transformation.Experience identifying opportunities for new business growth and efficiencies.Strategic Relationship Management skills with the ability to influence.Location: Wellington, Auckland or Christchurch.Benefits on offer when you join Chubb Life NZSalary + Bonus + Stock purchase plan options.Group Life and Healthcare Insurance.Global company with big growth plans.Why you'll love working for Chubb LifeChubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East.At Chubb Life Insurance New Zealand, we're committed to providing high-quality insurance products and services that help protect New Zealanders. Our people-centered culture is one of our greatest strengths, and we're constantly striving to improve our processes and services to meet our customers' needs.Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected, and valued; where we wear our Rainbow Tick with pride.If you're passionate about developing and implementing a market-leading service strategy, we encourage you to apply and join our journey to deliver exceptional customer experiences and be part of our growth.Applications are reviewed as they are received, and as such, the role may close prior to the deadline date.
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