We are looking for a dedicated person responsible for the operational management of our large key accounts.
Your RoleThis person will be responsible for all aspects of the day-to-day activities of the account, ensuring customer satisfaction and driving process improvements. You will build & maintain key relationships and work closely with the associated stakeholders. Your leadership skills will be key to motivating your colleagues to ensure KPI's are met, and customer excellence is delivered consistently.
Your ResponsibilitiesTo effectively manage and maintain customer relationships and support operational related initiativesTo lead business and performance reviews (KPI) with customers along with implementation initiativesTo manage and ensure compliance of key deliverables against committed service levelsTo initiate and drive continuous process improvements to improve productivity and operational performanceTo collaborate with stakeholders to support the business requirementsTo create and maintain performance dashboards for visibility, monitoring and analyzingTo create and update Standard Operating Procedures (SOP) and ensure adherenceTo ensure all SOPs, WIs and templates are updated and stored in a shared environmentYour Skills and ExperiencesA minimum of 5 years' international freight forwarding experience (specifically import sea)Have an analytical mind-set; able to analyze information, identify problems and trends, and solve complex problemsAbility to think outside the box and develop creative solutionsSelf-motivated and ability to work autonomouslyCustomer focused and commercially astute with a high level of communication and interpersonal skillsHave strong resilience and the ability to recover quickly from setbacksWhat will we offer you? In return, we'll offer you opportunities for career progression, a supportive company culture and flexible working arrangements. We also offer fully paid health insurance, gym membership, EAP services and many other great benefits such as a social club, flu vaccines and wellness initiatives and more!
*Please note - we will only accept applications from those with current NZ working rights.
With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.
As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.
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