We are looking for a dedicated person responsible for the operational management of our large key accounts.
Your Role This person will be responsible for all aspects of the day-to-day activities of the account, ensuring customer satisfaction and driving process improvements. You will build & maintain key relationships and work closely with the associated stakeholders. Your leadership skills will be key to motivating your colleagues to ensure KPI's are met, and customer excellence is delivered consistently.
Your Responsibilities To effectively manage and maintain customer relationships and support operational related initiatives
To lead business and performance reviews (KPI) with customers along with implementation initiatives
To manage and ensure compliance of key deliverables against committed service levels
To initiate and drive continuous process improvements to improve productivity and operational performance
To collaborate with stakeholders to support the business requirements
To create and maintain performance dashboards for visibility, monitoring and analyzing
To create and update Standard Operating Procedures (SOP) and ensure adherence
To ensure all SOPs, WIs and templates are updated and stored in a shared environment
Your Skills and Experiences A minimum of 5 years' international freight forwarding experience (specifically import sea)
Have an analytical mind-set; able to analyze information, identify problems and trends, and solve complex problems
Ability to think outside the box and develop creative solutions
Self-motivated and ability to work autonomously
Customer focused and commercially astute with a high level of communication and interpersonal skills
Have strong resilience and the ability to recover quickly from setbacks
What will we offer you?
In return, we'll offer you opportunities for career progression, a supportive company culture and flexible working arrangements. We also offer fully paid health insurance, gym membership, EAP services and many other great benefits such as a social club, flu vaccines and wellness initiatives and more!
*Please note - we will only accept applications from those with current NZ working rights.
With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.
As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.
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