Online Web Chat Assistant

Job Description: O'Reilly Automotive is seeking a part-time Online Web Chat Assistant to join our team in Nelson, Nelson, NZ. As an entry-level position, we are looking for candidates with at least 1 year of experience in customer service or a related field. The ideal candidate will be passionate about providing exceptional customer service and be able to work independently. Responsibilities:- Provide real-time support to customers through online web chat- Assist customers with inquiries, product information, and troubleshooting- Resolve customer complaints and issues in a timely and professional manner- Maintain a positive and friendly attitude towards customers at all times- Document customer interactions and feedback for reporting purposes- Collaborate with other team members to ensure a seamless customer experience Requirements:- Passionate and enthusiastic about providing excellent customer service- Ability to work independently and prioritize tasks effectively- Strong negotiation skills to handle customer inquiries and resolve issues- Emotional intelligence to understand and empathize with customer needs- Excellent communication skills, both written and verbal- Proficient in using online chat platforms and CRM systems Benefits:- Paid Time Off (PTO)- Dental insurance- Parental leave- Opportunity for professional development and growth within the company Working Environment:At O'Reilly Automotive, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where all team members can thrive and succeed. Deadline to apply: ******** Equal Opportunity Statement:O'Reilly Automotive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other status protected by law. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.