**Job Title: Online Operations Manager** **Company: R.R. Donnelley & Sons** **Location: Dunedin, Otago, NZ** **Job Type: Part-Time** **Seniority: Mid-to-Senior Level** **Years of Experience: 6+** **Deadline to Apply: ******** ** --- ### Job Description R.R. Donnelley & Sons is seeking a detail-oriented and results-driven **Online Operations Manager** to enhance our online operational capabilities from our Dunedin office. The ideal candidate will be responsible for overseeing and optimizing our online operations, ensuring that all processes run smoothly and efficiently while meeting corporate objectives. This mid-to-senior-level position requires a confident and hardworking individual who excels in project management and leadership. ### Key Responsibilities - **Operational Oversight**: Manage all online operational workflows, ensuring that projects align with organizational goals and timelines. - **Process Improvement**: Identify and implement improvements in online operational processes, driving efficiencies and increasing productivity across the team. - **Team Leadership**: Lead, mentor, and support a diverse team of online operations staff, fostering a culture of collaboration, innovation, and accountability. - **Performance Monitoring**: Develop key performance indicators (KPIs) for online operations, actively monitoring team performance, and utilizing data to drive strategic decisions. - **Project Management**: Oversee multiple online projects simultaneously, utilizing project management methodologies to ensure successful delivery within scope, time, and budget constraints. - **Cross-Department Collaboration**: Collaborate with marketing, sales, and IT teams to align online operations with broader company initiatives and ensure smooth integration of new technologies and processes. - **Budget Management**: Assist in the planning and management of the online operations budget, providing insights on expenditure and ensuring cost efficiency. - **Customer Interaction**: Serve as a point of contact for online customer inquiries and escalate issues as necessary, maintaining high levels of customer satisfaction and loyalty. - **Reporting**: Prepare regular reports and presentations for senior management, highlighting online operational performance, challenges, and opportunities for growth. - **Compliance and Risk Management**: Ensure that all online operations comply with relevant regulations and industry standards, actively identifying and mitigating risks. ### Requirements #### Experience and Education - **Experience**: Minimum of 6 years of experience in online operations, project management, or a related field. - **Education**: Bachelor's degree in Business Administration, Operations Management, or a related discipline is preferred. #### Skills and Competencies - **Technical Skills**: Proficiency in project management software (e.g., Asana, Trello, Microsoft Project), data analytics tools, and online operational platforms. - **Leadership Skills**: Proven ability to lead teams effectively, motivate personnel, and manage cross-functional collaboration. - **Project Management**: Strong project management skills with a track record of successfully managing large-scale projects from inception to completion. #### Personality Traits - **Confident**: A self-assured leader who can make decisions confidently and inspire trust and respect within the team. - **Hardworking**: A diligent work ethic with a commitment to meeting deadlines and achieving operational excellence. #### Soft Skills - Exceptional communication and interpersonal skills to build relationships with team members, stakeholders, and customers. - Strong analytical and problem-solving skills to develop innovative solutions to operational challenges. - Ability to adapt to a fast-paced work environment and manage competing priorities effectively. ### Benefits - **Gym Membership**: Enjoy a health and wellness program to support your fitness goals. - **Profit Sharing**: Participate in profit-sharing initiatives to benefit directly from the company's success. - **Visa Sponsorship**: We offer visa sponsorship for qualified candidates who require work authorization to join our team. ### Working Environment Join a dynamic workplace that values teamwork, fosters innovation, and promotes shared success. At R.R. Donnelley & Sons, we pride ourselves on maintaining a positive work culture that encourages professional development and collaboration among our employees. --- **Equal Opportunity Statement** R.R. Donnelley & Sons is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. --- If you are a driven and innovative leader ready to take on the challenge of managing online operations at R.R. Donnelley & Sons, we invite you to apply before the deadline of ******** .How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.