Franklin Resources – Dunedin, South IslandJob Title: Online Operations AssociateCompany: Franklin ResourcesLocation: Dunedin, Otago, NZJob Type: Part-timeSeniority: Associate LevelExperience Required: 4 yearsCompany Overview: Franklin Resources, known for its commitment to providing exceptional financial services, is seeking an energetic and motivated Online Operations Associate to join our dynamic team in Dunedin, Otago. As part of our organization, you will play a crucial role in ensuring our online operations run smoothly while continuously learning and adapting to meet the demands of the changing digital landscape.Job Summary: The Online Operations Associate will be responsible for supporting the day-to-day operational functions of our online services. This role is essential in maintaining the integrity and efficiency of our digital platforms. The ideal candidate will possess strong problem-solving skills, emotional intelligence, and the ability to thrive in a fast-paced environment.Key Responsibilities:Operational Support: Assist with the daily management of online platforms, ensuring smooth functionality and addressing any issues promptly to minimize disruptions.Quality Assurance: Regularly review and assess online content and operational processes to ensure compliance with company standards and regulatory guidelines.Customer Engagement: Liaise with clients and internal teams to resolve inquiries and provide technical assistance related to online services.Data Analysis: Monitor and analyze online operational metrics to identify trends, issues, and opportunities for improvement. Present findings to management.Process Optimization: Collaborate with cross-functional teams to streamline and enhance online processes, contributing innovative ideas to improve operational efficiency.Training & Development: Assist in training new team members on operational procedures and best practices while promoting a culture of continuous learning.E-Communications: Manage and respond to e-communications (e.g., emails, chat inquiries) in a timely and professional manner, ensuring high levels of customer satisfaction.Project Support: Participate in various projects aimed at enhancing online services and operational capabilities, contributing to discussions and providing insights based on frontline experiences.Requirements:Education: Bachelor's degree in Business Administration, Information Technology, or related field preferred.Experience: Minimum of 4 years in online operations, digital customer service, or a related field with proven experience in e-commerce or financial services.Skills:Strong problem-solving abilities with a sharp analytical mindset.Exceptional emotional intelligence, with the capability to manage and respond effectively to various stakeholder needs.Excellent written and verbal communication skills.Proficient in the use of online operational tools, databases, and data analysis software.Familiarity with digital marketing concepts and online customer engagement strategies is a plus.Personality Traits:Highly motivated with a proactive approach to tackling challenges.Energetic and enthusiastic about working in a fast-paced, evolving environment.Flexibility: Willingness to adapt to new technologies and workflows as required.Benefits:Paid sick leave to support your health and well-being.Comprehensive medical coverage to keep you and your family healthy.Relocation allowance for eligible candidates who need to relocate to join our team.Working Environment: At Franklin Resources, we foster a culture of continuous learning and adaptation. You will be part of an innovative team that values collaboration, creativity, and forward-thinking solutions. We strive to stay ahead in a rapidly changing world and support our employees in their professional development.Application Deadline: Please submit your application by ********. We look forward to receiving your application!Equal Opportunity Statement: Franklin Resources is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, or any other protected status.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job. #J-18808-Ljbffr