**Job Title:** Online Operations Associate **Company:** GameStop **Location:** Christchurch, Canterbury, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 2 --- **Job Description:** As a vital member of our team at GameStop, the Online Operations Associate will play a key role in enhancing our online sales processes and customer experience. This position is designed for a detail-oriented individual with a passion for gaming and e-commerce, who thrives in a fast-paced and dynamic environment. **Key Responsibilities:** 1. **Order Processing & Management:** - Oversee daily online order operations, ensuring timely fulfillment and delivery. - Collaborate with logistics and inventory teams to maintain accurate stock levels and effective order tracking. - Identify and resolve any issues related to order discrepancies, shipping, and returns. 2. **Customer Service Excellence:** - Provide exceptional customer support through various channels, addressing inquiries, troubleshooting issues, and facilitating resolutions. - Collaborate with the customer service team to create and maintain a seamless buying experience for all customers. 3. **Performance Tracking & Reporting:** - Utilize analytics tools to monitor online sales performance and customer behaviors, providing insightful recommendations for process improvements. - Prepare weekly and monthly reports on order metrics, customer feedback, and inventory performance for internal review. 4. **Product Knowledge & Marketing Support:** - Cultivate a deep knowledge of GameStop product offerings, staying informed about industry trends and new releases. - Assist in the execution of online marketing campaigns, ensuring promotional materials are accurate and effectively aligned with current inventory. 5. **Collaborative Diversity & Sustainability Initiatives:** - Engage in initiatives aimed at enhancing environmental responsibility within online operations. - Actively participate in team meetings, contributing ideas to improve processes and encourage sustainable practices. **Requirements:** - **Experience:** - Minimum of 2 years of experience in an online retail or e-commerce operations role. - Proven track record of effectively handling order processing and customer support duties. - **Education:** - Bachelor's degree in Business Administration, Marketing, or a related field is preferred but not essential. - **Skills:** - Strong planning and decision-making skills, with the ability to prioritize tasks effectively under pressure. - Proficiency in using e-commerce platforms and related software (e.g., Shopify, order management systems). - Excellent written and verbal communication skills. - **Personality Traits:** - Confident and passionate about gaming, eager to engage with customers and team members alike. - A proactive approach to problem-solving and a strong sense of responsibility towards achieving goals. - **Additional Competencies:** - Ability to work independently while being a strong team player. - Familiarity with environmental sustainability practices within businesses is a plus. **Benefits:** - Participation in profit-sharing schemes to reward dedication and performance. - Free accommodation assistance to support our part-time associates. - Paid sick leave for eligible employees, promoting a healthy work-life balance. **Working Environment:** At GameStop, we are committed to fostering an inclusive workplace that prioritizes environmental responsibility and sustainable practices. By aligning our operations with ecological values, we strive to create a company culture that promotes social well-being and the health of our planet. **Deadline to Apply:** Please submit your application by 31st October 2024. **Equal Opportunity Statement:** GameStop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.