**Job Title:** Online Operations Associate **Company:** Kelly Services **Location:** Christchurch, Canterbury, NZ **Job Type:** Part-Time **Seniority Level:** Associate Level **Years of Experience Required:** 2 --- **Job Description:** Kelly Services is seeking a motivated and detail-oriented Online Operations Associate to join our dynamic team in Christchurch. The ideal candidate will play a vital role in supporting our online operations, ensuring that our services run smoothly and efficiently. This part-time position offers a unique opportunity to unleash your creativity in a stimulating environment that celebrates and nurtures innovation. **Key Responsibilities:** 1. **Operational Support:** - Assist in the daily operations of our online platforms, ensuring optimal functionality. - Collaborate with team members to streamline processes and enhance the user experience. - Monitor performance metrics and report trends to management for continuous improvement. 2. **Data Management:** - Maintain accurate records of online transactions and customer interactions. - Perform regular audits of operational data to ensure precision and integrity. - Support data entry and analysis to generate insightful reports for internal stakeholders. 3. **Customer Engagement:** - Respond promptly to customer inquiries via email, chat, and other digital channels. - Resolve customer issues efficiently while maintaining high satisfaction levels. - Facilitate communication between customers and other departments as needed. 4. **Content Management:** - Assist in updating and maintaining content on various online platforms. - Collaborate with marketing teams to ensure alignment of content with promotional strategies. - Ensure all online materials adhere to company branding guidelines. 5. **Quality Assurance:** - Conduct thorough reviews of operational processes and recommend enhancements. - Participate in testing new systems or processes prior to their implementation. - Identify areas for improvement and actively contribute to the dissemination of best practices. 6. **Team Collaboration:** - Work closely with various departments including Marketing, IT, and Customer Service to achieve operational goals. - Attend team meetings and contribute ideas for process enhancements and service improvements. - Participate in training sessions and development programs as required. --- **Requirements:** - **Experience:** - Minimum of 2 years in a similar online operations or administrative role. - Familiarity with customer relationship management (CRM) software and data analysis tools is preferable. - **Education:** - Bachelor's degree in Business Administration, Management, or a related field is advantageous but not mandatory. - **Personality Traits:** - **Resilient:** Ability to adapt to changing situations and overcome obstacles in a fast-paced environment. - **Driven:** Exhibit a strong sense of initiative and a desire to achieve individual and team goals. - **Soft Skills:** - **Attention to Detail:** Demonstrated ability to maintain accuracy and precision in all aspects of work. - **Communication:** Strong verbal and written communication skills to effectively interact with both internal teams and customers. - **Technical Skills:** - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and online collaboration tools. - Basic understanding of web analytics and e-commerce platforms is a plus. --- **Benefits:** - Vision insurance to help maintain your well-being. - Free food provided on-site, fostering a community-focused atmosphere. - Parental leave to support your work-life balance and family needs. --- **Working Environment:** At Kelly Services, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team thrives in a collaborative atmosphere where your ideas and contributions are valued. Come join us and make a difference! **Application Process:** If you are a resilient, driven individual with a passion for online operations, we want to hear from you! Please submit your application by **October 26, 2024**, to be considered for this exciting opportunity. **Equal Opportunity Statement:** Kelly Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.