**Job Title: Online Live Chat Specialist**
**Company:** Aflac
**Location:** Nelson, Nelson, NZ
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Job Overview:**
Aflac is seeking an enthusiastic and dedicated Online Live Chat Specialist to join our team. This entry-level position offers an excellent opportunity for individuals looking to develop their skills in customer service and online support. As an Online Live Chat Specialist, you will be responsible for providing exceptional assistance to our clients through live chat platforms, answering inquiries, and resolving issues related to our insurance products and services.
**Key Responsibilities:**
- Respond to customer inquiries via live chat in a prompt and professional manner.
- Provide accurate information regarding Aflac's products, services, and policies to assist customers in a clear and concise manner.
- Actively listen to customers, identify their needs, and offer appropriate solutions.
- Troubleshoot customer issues and escalate complex queries to the appropriate departments when necessary.
- Maintain thorough knowledge of Aflac's offerings to provide informed responses and build trust with customers.
- Document interactions and feedback in the customer relationship management (CRM) system accurately and in real-time.
- Collaborate with team members to ensure a consistent and positive customer experience.
- Participate in training and development sessions to enhance product knowledge and customer service skills.
- Maintain quality service standards and strive for continuous improvement in customer interaction.
- Manage time efficiently to handle multiple chat sessions simultaneously while ensuring each customer feels valued and attended to.
- Uphold Aflac's core values and contribute to a positive work environment that embraces exploration and development.
**Requirements:**
- High school diploma or equivalent; relevant experience in customer service or online support is a plus but not required.
- Strong written communication skills with the ability to convey complex information clearly and concisely.
- Independent and hardworking with a proactive approach to problem-solving.
- Excellent project management and time management skills to handle multiple inquiries and prioritize tasks efficiently.
- Basic computer skills and proficiency in using live chat software and CRM systems.
- Ability to work independently while maintaining accountability and a team-oriented mindset.
- Strong attention to detail and commitment to delivering high-quality customer service.
- Flexibility to adapt to evolving customer needs and changes in operational procedures.
**Benefits:**
- Joining Bonus upon successful completion of the onboarding process.
- Remote work flexibility to provide a better work-life balance.
- Paid overtime opportunities for those willing to take on additional hours and responsibilities.
- Opportunity to work in a supportive environment that encourages innovation and taking calculated risks for personal and professional growth.
**Working Environment:**
At Aflac, we foster a culture that encourages exploration, continuous learning, and taking calculated risks. Our team is dedicated to personal and professional growth, and we support each other in achieving our goals. Join us to be part of an organization that values creativity and initiative!
**Deadline to Apply:**
Please submit your application by October 27, 2024.
**Equal Opportunity Statement:**
Aflac is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
**We look forward to welcoming you to our team as our next Online Live Chat Specialist!**How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.