Job Description: Laboratory Corp. of America is seeking a dedicated and resilient Online Live Chat Manager to join our team in Hamilton, Waikato, NZ.
As a mid-to-senior level position, the Online Live Chat Manager will be responsible for managing all aspects of our online live chat system, ensuring excellent customer service and support for our clients.
Responsibilities: 1.
Manage the online live chat system, including monitoring chats, responding to inquiries, and escalating issues as needed.
2.
Train and supervise a team of live chat representatives, ensuring they provide accurate and timely information to customers.
3.
Develop and implement live chat strategies to improve customer service and satisfaction.
4.
Coordinate with other departments to ensure seamless communication and resolution of customer issues.
5.
Analyze chat data and customer feedback to identify areas for improvement and implement changes to enhance the online chat experience.
6.
Stay up to date on industry trends and best practices in online customer service to continuously improve the live chat system.
Requirements: 1.
Bachelor's degree or equivalent preferred.
2.
Minimum of 6 years of experience in online customer service or live chat management.
3.
Strong negotiation and teamwork skills.
4.
Excellent written and verbal communication skills.
5.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
6.
Proficiency in online chat software and customer service platforms.
Personality Traits: As a Online Live Chat Manager at Laboratory Corp. of America, we are looking for individuals who are dedicated to providing exceptional customer service and are resilient in the face of challenges.
Equal Opportunity Statement: Laboratory Corp. of America is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Benefits: -Joining Bonus -Vision insurance -Training & professional development opportunities If you have the experience and skills required for this position and are passionate about providing exceptional customer service through online live chat, we encourage you to apply by the deadline of August 20, 2024.
We look forward to welcoming a talented and dedicated Online Live Chat Manager to our team in Hamilton, Waikato, NZ.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
