**Job Title: Online Live Chat Assistant** **Company: Penske Automotive Group** **Location: Nelson, Nelson, NZ** **Job Type: Part-Time** **Seniority: Associate Level** **Years of Experience: 2** **About Us:** Penske Automotive Group is a leading automotive retail and service company committed to providing exceptional customer experiences. We take pride in fostering a collaborative working environment that encourages personal and professional growth. Join us at our Nelson location and be part of a dynamic team dedicated to delivering quality service to our clients. **Job Description:** We are seeking an energetic and reliable Online Live Chat Assistant to provide exceptional customer support through live chat. This part-time role is ideal for individuals who are adaptable, possess excellent communication skills, and thrive in a fast-paced environment. You'll be responsible for engaging with customers and assisting them with inquiries related to our services and products. **Key Responsibilities:** - Respond promptly to customer inquiries via live chat, ensuring a high level of customer engagement and satisfaction. - Provide accurate information about products, services, promotions, and policies, while proactively addressing customer concerns and inquiries. - Assist customers in navigating our online platforms, ensuring a seamless and enjoyable experience. - Collaborate with team members to ensure consistent communication and effective problem resolution. - Maintain detailed and accurate records of customer interactions and transactions. - Conduct follow-up communication with customers as needed to enhance their overall experience. - Continuously stay informed about industry trends and best practices in online customer support. - Participate in training programs and team meetings to enhance skills and contribute to team objectives. - Utilize creative problem-solving skills to address and resolve customer issues efficiently. - Contribute to the development of FAQs and knowledge base content to improve support efficiency. **Requirements:** **Educational Background:** - High school diploma or equivalent. Additional certifications in customer service or related fields is a plus. **Experience:** - Minimum of 2 years of experience in a customer service role, preferably in an online chat or remote support environment. **Technical Skills:** - Proficiency in using live chat software and CRM tools. - Basic understanding of automotive products and services is an advantage but not mandatory. - Familiarity with Microsoft Office Suite and general technological proficiency. **Personality Traits:** - **Adaptable:** Willingness to adjust to different situations and shift priorities when necessary. - **Reliable:** Consistently punctual and dependable, demonstrating integrity in all aspects of work. **Soft Skills:** - **Teamwork:** Ability to collaborate effectively with diverse teams, ensuring a positive and productive work environment. - **Creativity:** Bring fresh ideas and innovative approaches to problem-solving and customer engagement. **Benefits:** - Remote work flexibility to help you achieve a better work-life balance. - Travel and spending expenses covered for any relevant business activities. - Opportunities for free food during team meetings and collaborative sessions. - A supportive working environment that offers unlimited personal and professional growth opportunities. **How to Apply:** Interested candidates are encouraged to submit their applications by the deadline of October 27, 2024. Please include your resume and a cover letter detailing your experience and suitability for the role. **Equal Opportunity Statement:** Penske Automotive Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.