**Job Title:** Online Customer Support Representative **Company:** Quanta Services **Location:** Dunedin, Otago, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Experience Required:** 0 years **Job Description:** Quanta Services is seeking a dedicated and enthusiastic Online Customer Support Representative to join our team in Dunedin, Otago.
As an entry-level position, this role is perfect for candidates looking to launch their careers in customer service and expand their skill set in a dynamic work environment.
The successful candidate will be responsible for providing exceptional support to our customers, addressing inquiries and resolving issues in a timely and effective manner.
**Responsibilities:** - Assist customers via online chat, email, and social media platforms to address their questions, concerns, and feedback.
- Maintain a high level of professionalism and courtesy while interacting with customers to create a positive experience.
- Quickly and effectively identify customer issues and determine the best resolutions or escalate them to the appropriate team, as necessary.
- Document customer interactions thoroughly and accurately in the company's CRM system for tracking purposes.
- Collaborate with team members and other departments to improve customer satisfaction and operational efficiency.
- Participate in training programs and continuously learn about Quanta Services products and services to provide informed assistance to customers.
- Gather customer feedback and report insights to management to help improve the overall customer service experience.
- Contribute to the development and maintenance of knowledge base articles, FAQs, and other support documentation.
**Requirements:** - **Education:** High school diploma or equivalent; further education in customer service, communications, or related fields is a plus.
- **Experience:** No prior experience required; willingness to learn and work hard is essential.
- **Personality Traits:** - Hardworking: Demonstrates perseverance, reliability, and dedication in daily tasks.
- Adaptable: Open to change and able to adjust to new priorities or unexpected challenges.
- **Soft Skills:** - Teamwork: Works collaboratively with colleagues to achieve shared objectives and enhance team performance.
- Problem-Solving: Exhibits analytical thinking and creativity in troubleshooting issues and finding effective solutions.
**Benefits:** - Paid Time Off (PTO) to promote a healthy work-life balance.
- Paid sick leave to support your well-being.
- Profit sharing program that rewards employees for their contributions to the company's success.
**Working Environment:** At Quanta Services, we pride ourselves on promoting equality and fairness for all employees.
We believe that diversity in our team fosters creativity and innovation, and we strive to create an inclusive work environment where every employee feels valued and empowered.
**Application Deadline:** Please submit your application by October 27, 2024.
**Equal Opportunity Statement:** Quanta Services is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, creed, gender, sexual orientation, national origin, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.