**Job Title:** Online Customer Support Officer **Company:** Avis Budget Group **Location:** Wellington, Wellington, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1 ### Job Description Are you a confident and resourceful individual with a passion for providing exceptional customer service? Avis Budget Group is seeking an Online Customer Support Officer to join our dynamic team in Wellington. This part-time entry-level position offers an exciting opportunity to engage with customers in a thriving environment that embraces innovation and bold thinking. As a member of our team, you'll contribute to enhancing the customer experience while supporting our mission to deliver outstanding service at every touchpoint. ### Key Responsibilities - **Customer Interaction:** Engage with customers via online channels (email, chat, social media) to respond to inquiries, assist with bookings, and resolve issues in a timely and professional manner. - **Problem Solving:** Identify customer needs and provide appropriate solutions while utilizing effective decision-making skills to resolve issues efficiently. - **Account Management:** Assist customers with account-related inquiries, including updates to personal information, reservation modifications, and loyalty program details. - **Feedback Collection:** Gather customer feedback and report trends to management for continuous improvement in service processes and customer satisfaction. - **System Navigation:** Utilize internal systems and software to navigate customer inquiries, validate customer information, and track problem resolution. - **Policy Communication:** Clearly explain and communicate company policies, procedures, and services to customers to ensure transparency and understanding. - **Collaboration:** Work closely with team members and other departments to ensure cohesive operations and the delivery of exceptional service. - **Continuous Learning:** Stay updated on company products and industry trends to effectively assist customers and provide them with accurate information. - **Sales Support:** Promote additional services or upgrades based on customer needs, contributing to overall business goals. ### Qualifications - **Education:** High school diploma or equivalent; further education in a customer service or related field is a plus. - **Experience:** At least 1 year of experience in a customer service role, preferably within an online environment. - **Technical Skills:** Proficiency with online communication tools and customer relationship management (CRM) software; familiarity with Microsoft Office Suite. ### Personality Traits - **Confident:** Demonstrate self-assurance in communication and interactions with customers. - **Resourceful:** Ability to think critically and utilize available resources to solve customer issues promptly. ### Soft Skills - **Decision-Making:** Capable of making sound judgments quickly to resolve customer concerns effectively. - **Adaptability:** Ability to adjust to changing situations and customer needs with a positive attitude. ### Benefits - **Retirement Plan:** Participate in a company-sponsored retirement plan to secure your financial future. - **Remote Work Flexibility:** Enjoy the flexibility of remote work to help maintain a work-life balance. - **Employee Discounts:** Access discounts on Avis Budget Group services and products for both personal and family use. ### Working Environment At Avis Budget Group, we embrace a culture that challenges norms and encourages bold thinking. We support a collaborative and inclusive atmosphere where every team member is valued and empowered to contribute their unique perspectives. Join us in our commitment to serving our customers with excellence. ### How to Apply Interested candidates are encouraged to submit their application including a resume and cover letter by **October 26, 2024**. **Equal Opportunity Statement:** Avis Budget Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.