Job Description: Silver Fern Farms is seeking a highly motivated and dedicated Online Customer Success Manager to join our team in Dunedin, Otago, New Zealand on a part-time basis. As a mid-to-senior level professional with at least 8 years of experience in customer success or a relevant field, you will play a crucial role in ensuring the satisfaction and retention of our online customers. Responsibilities: 1. Develop and implement strategies to enhance the online customer experience and drive customer retention. 2. Proactively engage with customers to address their needs and provide solutions to any issues they may encounter. 3. Collaborate with internal teams to ensure seamless delivery of products and services to online customers. 4. Analyze customer data and feedback to identify trends and opportunities for improvement. 5. Serve as the primary point of contact for online customers, building strong relationships and trust. 6. Monitor key performance indicators related to customer success and provide regular reports to senior management. 7. Stay up-to-date on industry trends and best practices in online customer success to continuously improve our strategies. Requirements: 1. 8+ years of experience in customer success, account management, or a related field. 2. Strong communication and interpersonal skills. 3. Proven track record of driving customer satisfaction and retention. 4. Creative problem-solving abilities and a collaborative mindset. 5. Ability to work independently and as part of a team. 6. Bachelor's degree in business, marketing, or a related field is preferred. Personality Traits: 1. Motivated to exceed customer expectations. 2. Dedicated to achieving company goals. Soft Skills: 1. Creativity in developing customer success strategies. 2. Strong teamwork skills to collaborate effectively with internal and external stakeholders. Benefits: 1. Vision insurance to support your health and well-being. 2. Paid Time Off (PTO) to help you maintain a healthy work-life balance. 3. Company equipment provided to support your role. Working Environment: At Silver Fern Farms, we value autonomy and independence, trusting our employees to excel in their roles. You will have the opportunity to contribute to a dynamic and supportive team environment where your ideas are valued. Deadline to Apply: August 30, 2024 Equal Opportunity Statement: Silver Fern Farms is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace where all employees are treated with respect and dignity. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
