Job Description: Marathon Petroleum is seeking a highly motivated and experienced Online Customer Success Manager to join our team in Christchurch, Canterbury, NZ.
As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role and possess a strong drive and passion for delivering exceptional customer service.
Responsibilities: - Develop and maintain strong relationships with online customers to ensure their satisfaction and loyalty - Collaborate with cross-functional teams to address customer needs and resolve any issues in a timely manner - Analyze customer data and feedback to identify trends and opportunities for improvement - Implement strategies to increase customer engagement and retention - Lead and manage projects related to customer success initiatives - Provide training and support to internal teams on best practices for online customer management - Monitor and report on key performance indicators related to customer success metrics Requirements: - Bachelor's degree in Business, Marketing, or related field - Proven track record of success in a customer-facing role - Excellent communication and interpersonal skills - Strong persuasion and negotiation abilities - Experience in project management and cross-functional collaboration - Ability to analyze data and draw actionable insights - Proficiency in CRM software and other relevant tools - Driven and passionate about delivering exceptional customer service Benefits: - Profit sharing opportunities - Free accommodation for out-of-town employees - Ongoing training and professional development opportunities - Supportive and collaborative working environment that values excellence and high standards Equal Opportunity Statement: Marathon Petroleum is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.
Deadline to apply: ******** Join our team and make a difference in the lives of our online customers!
Apply now to become our Online Customer Success Manager at Marathon Petroleum.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.