Online Customer Service Specialist

Ford Motor in Nelson, NZ is seeking a part-time Online Customer Service Specialist to join our team at the Associate Level. The ideal candidate will have at least 2 years of experience in a customer service role and possess the personality traits of being hardworking and energetic. Additionally, soft skills such as creativity and time management are essential for success in this position. Responsibilities:- Interact with customers via online platforms such as email, chat, and social media to assist with inquiries, provide product information, and resolve issues in a timely manner.- Maintain a high level of customer satisfaction through effective communication and problem-solving skills.- Collaborate with internal teams to address customer concerns and improve overall customer experience.- Keep accurate records of customer interactions and transactions.- Stay up to date on product knowledge and company policies to provide accurate information to customers. Requirements:- 2+ years of experience in a customer service role.- Excellent communication skills, both written and verbal.- Strong problem-solving abilities and customer focus.- Ability to work well in a team environment and independently.- Proficiency in using online communication tools and platforms.- Hardworking attitude and high energy level.- Creativity and time management skills. Benefits:- Profit sharing opportunities for eligible employees.- Retirement plan options for long-term financial security.- Remote work flexibility for a better work-life balance.- A working environment that promotes equality and fairness for all employees. Deadline to apply: April 18, 2024 Equal Opportunity Statement:Ford Motor is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.