Job Description: BB&T Corp. is seeking a part-time Online Customer Service Representative to join our team in Dunedin, Otago, NZ. As an Associate Level position, we are looking for candidates with at least 4 years of experience in customer service. The ideal candidate will be resourceful, confident, adaptable, and have strong problem-solving skills. Responsibilities: - Respond to customer inquiries via online chat, email, and phone in a timely and professional manner - Assist customers with account inquiries, technical issues, and general questions - Resolve customer complaints and issues with a focus on customer satisfaction - Provide product information and recommendations to customers - Collaborate with other departments to ensure customer needs are met - Maintain accurate records of customer interactions and transactions - Stay up-to-date on company products, services, and policies Requirements: - 4 years of experience in customer service - Excellent communication skills, both written and verbal - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and online communication tools - High school diploma or equivalent required Benefits: - Life insurance - Travel opportunities - Travel & spending expenses - Health and wellness initiatives to prioritize employee well-being Equal Opportunity Statement: BB&T Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Deadline to apply: ******** If you meet the requirements and are interested in joining our team as an Online Customer Service Representative, please submit your application by the deadline. We look forward to reviewing your qualifications and potentially welcoming you to the BB&T Corp. family.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
