**Job Title: Online Customer Service Officer** **Company: Energy Transfer Equity** **Location: Wellington, Wellington, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 0** **Job Description:** Energy Transfer Equity is seeking an enthusiastic and dedicated Online Customer Service Officer to join our growing team. As an integral member of our customer service department, you will play a crucial role in ensuring that our customers receive top-notch support and guidance regarding our energy services. This position is ideal for someone who is passionate about helping others and is eager to grow within a dynamic environment that values innovation and strategic planning. **Key Responsibilities:** - **Customer Support:** Provide exceptional online customer service through various channels including email, chat, and social media platforms. Respond promptly to customer inquiries, addressing their needs and concerns effectively and efficiently. - **Technical Assistance:** Troubleshoot basic technical issues related to our services. Guide customers through online platforms and digital tools, ensuring a seamless experience. - **Documentation and Reporting:** Maintain accurate records of customer interactions, inquiries, and resolutions in our Customer Relationship Management (CRM) system. Prepare reports on common issues and customer feedback to assist in service improvement. - **Product Knowledge:** Stay informed about all Energy Transfer Equity products and services to effectively assist customers. Participate in training sessions and workshops to enhance product knowledge and service skills. - **Cross-Departmental Collaboration:** Work closely with other departments to escalate customer issues that require further assistance, ensuring a holistic approach to problem-solving. - **Feedback Participation:** Gather customer feedback and insights to help the company refine and innovate its services. Suggest potential solutions to improve customer experience. - **Community Engagement:** Participate in corporate social responsibility (CSR) initiatives to give back to the community and promote Energy Transfer Equity's values. **Requirements:** - **Educational Background:** High school diploma or equivalent; coursework in customer service, communications, or a related field is a plus. - **Personality Traits:** - **Passionate:** Demonstrate a genuine enthusiasm for helping customers and improving their experiences with our services. - **Resourceful:** Ability to think creatively and find solutions to unexpected challenges. - **Soft Skills:** - **Strategic Planning:** Ability to identify customer service trends and implement strategies to enhance customer satisfaction. - **Innovation:** Open to exploring new ideas and approaches to improve customer interaction and service delivery. - **Technical Proficiency:** Familiarity with CRM software and online communication tools (training provided). - **Time Management:** Excellent organizational skills, with the ability to prioritize tasks effectively while managing multiple inquiries simultaneously. - **Communication Skills:** Strong verbal and written communication skills to convey information clearly and professionally. - **Commitment to Learning:** Eagerness to learn about the energy industry, company operations, and advancements in customer service. **Benefits:** - Remote work flexibility to foster work-life balance. - Visa sponsorship for eligible candidates. - Free accommodation during the initial onboarding period. **Working Environment:** At Energy Transfer Equity, we pride ourselves on our strong commitment to corporate social responsibility initiatives that allow our team members to give back to the community. We believe in creating a supportive and collaborative atmosphere that encourages personal and professional growth while making a positive impact on society. **Application Deadline:** Please submit your application by **October 31, 2024. ** **Equal Opportunity Statement:** Energy Transfer Equity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, ethnicity, gender, disability status, sexual orientation, gender identity, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.