**Job Title:** Online Customer Service Officer **Company:** St. Jude Medical **Location:** Christchurch, Canterbury, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 4 **Company Overview:** At St. Jude Medical, we are dedicated to enhancing the quality of life for patients around the world.
We strive to foster an inclusive environment that champions innovation and creativity in everything we do.
Our Christchurch team is passionate about finding inventive solutions to healthcare challenges, and we are looking to expand our customer service team with individuals who share our vision and values.
--- **Job Description:** As an Online Customer Service Officer at St. Jude Medical, you will play a crucial role in enhancing our customers' experience through virtual support.
You will serve as the first point of contact for our online clientele, assisting with inquiries about our products, services, and policies.
This position requires a resourceful individual who is passionate about delivering world-class customer service and is committed to resolving customer issues effectively and efficiently.
**Key Responsibilities:** - Respond to customer inquiries and support requests via various online platforms, including email, chat, and social media, ensuring timely and accurate communication.
- Assist customers in navigating our website and utilizing online tools, enhancing their overall experience with St. Jude Medical.
- Handle customer complaints and feedback with empathy, ensuring resolution and customer satisfaction.
- Maintain a detailed understanding of St. Jude Medical products and services to provide accurate information to customers, including updates about the latest offerings and promotions.
- Keep comprehensive and organized records of customer interactions, including inquiries, feedback, and follow-ups, to ensure continuity in customer service.
- Collaborate with internal teams to escalate complex issues and work towards efficient resolutions in a timely manner.
- Participate in training sessions to continuously enhance customer service skills and product knowledge.
- Monitor and analyze customer feedback and trends to help improve the online customer service experience.
- Embrace a proactive approach by identifying potential issues and seeking out creative solutions to enhance service delivery.
**Requirements:** - Minimum of 4 years of experience in an online customer service role or related field.
- Proven ability to demonstrate emotional intelligence while handling customer interactions and building rapport.
- Exceptional attention to detail in documenting customer interactions and following up on issues.
- Highly resourceful, with the ability to think critically and creatively to solve problems.
- Strong verbal and written communication skills in English, with additional language skills being a plus.
- Proficiency in using customer service software and online communication tools.
- Ability to work independently and as part of a virtual team, managing time effectively in a part-time role.
- A genuine passion for providing exceptional customer service and improving the customer experience.
**Benefits:** - Life insurance coverage.
- Company transportation assistance.
- Flexible remote work options to ensure work-life balance.
**Working Environment:** At St. Jude Medical, we embrace creativity within a culture that values fresh ideas and inventive solutions.
We encourage our team members to express their creativity and contribute to an innovative workplace where every voice matters.
**Application Deadline:** Please submit your application by ******** .
**Equal Opportunity Statement:** St. Jude Medical is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from candidates of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.