Online Customer Service Manager

Job Description: Biomatters, a leading biotechnology company based in Hamilton, Waikato, NZ, is seeking a talented and experienced Online Customer Service Manager to join our team on a part-time basis. As an Associate Level position, the ideal candidate will have at least 5 years of relevant experience in customer service management. Responsibilities:- Manage online customer service operations, including responding to inquiries, resolving issues, and ensuring customer satisfaction- Oversee a team of customer service representatives, providing guidance and support as needed- Develop and implement strategies to improve online customer service processes and systems- Monitor and analyze customer feedback and data to identify trends and make recommendations for improvement- Collaborate with other departments, such as marketing and sales, to ensure a seamless customer experience- Stay up-to-date on industry trends and best practices in online customer service Requirements:- Bachelor's degree in a related field or equivalent work experience- Strong motivation and adaptability to work in a fast-paced environment- Excellent communication skills, both written and verbal- Strong decision-making skills and attention to detail- Ability to lead and motivate a team- Proficiency in CRM software and other relevant tools- Experience with online customer service platforms and social media channels Benefits:- Paid sick leave- Profit sharing opportunities- Travel and spending expenses covered- Opportunities for professional development and advancement Working Environment:At Biomatters, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe that a diverse team leads to better innovation and results for our customers. Deadline to apply: March 27, 2024 Equal Opportunity Statement:Biomatters is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.