Online Customer Care Specialist

Southwest Airlines is looking for a part-time Online Customer Care Specialist to join our team in Nelson, New Zealand. As an Associate Level position with at least 4 years of experience, we are seeking a driven and energetic individual who possesses the soft skills of adaptability and cooperation. Responsibilities:- Provide exceptional customer service via online platforms such as email, chat, and social media- Assist customers with inquiries, concerns, and issues related to their travel experience- Handle booking adjustments, cancellations, and refunds as needed- Collaborate with other departments to ensure seamless communication and resolution of customer issues- Maintain a high level of professionalism and empathy in all customer interactions- Keep up-to-date with airline policies and procedures to provide accurate information to customers- Work efficiently in a fast-paced environment while maintaining a positive attitude Requirements:- At least 4 years of experience in customer service, preferably in the airline industry- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to multi-task and prioritize tasks effectively- Proficiency in computer systems and online platforms- Availability to work flexible hours, including weekends and holidays Benefits:- Disability insurance for peace of mind- Gym membership to support a healthy lifestyle- Employee discounts for travel opportunities At Southwest Airlines, we value a supportive and inclusive working environment where our team members build strong connections and treat each other like an extended family. We are an equal opportunity employer and encourage individuals from all backgrounds to apply. Deadline to apply: May 17, 2024. Join us in providing exceptional customer care to our passengers and helping them navigate the skies with ease!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.