**Job Title: Online Customer Care Representative** **Company:** Datacom Group **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority Level:** Entry Level **Years of Experience Required:** 1 --- ### Job Description Are you passionate about providing excellent customer service and ready to join a vibrant team? Datacom Group is looking for a dedicated Online Customer Care Representative to join our fast-paced environment in Auckland. This entry-level position is perfect for individuals who are reliable, creative, and have a knack for problem-solving. By injecting a sense of joy and vibrancy into our work environment, you'll help ensure that our customers have an outstanding experience with our brand. ### Key Responsibilities - **Customer Interaction:** Respond to customer inquiries via various online communication channels, including email, live chat, and social media. Ensure timely and effective resolution of customer issues while maintaining a positive demeanor. - **Product Knowledge:** Acquire and maintain a deep understanding of our products and services to effectively address customer questions and concerns. Continuously update knowledge to stay informed on product changes and enhancements. - **Issue Resolution:** Investigate and troubleshoot issues raised by customers. Collaborate with internal teams to resolve complex inquiries and escalate when necessary. - **Documentation:** Maintain accurate and detailed logs of customer interactions, transactions, comments, and complaints in our CRM system to enable follow-up and reporting. - **Customer Feedback:** Gather customer feedback and suggestions to identify trends and assist in improving customer service processes and product offerings. - **Creative Problem Solving:** Use creativity to devise unique solutions for customer-related challenges, enhancing the overall user experience. - **Research:** Conduct research on various topics to provide customers with accurate information and solutions resourcefully and efficiently. - **Team Collaboration:** Work closely with the customer care team and other departments to ensure a seamless customer journey, sharing insights and feedback to optimize processes. - **Training Participation:** Actively engage in ongoing training and development to enhance skills and knowledge, contributing to personal and professional growth. ### Requirements - **Experience:** Minimum of 1 year of experience in customer service, preferably in an online support role. - **Education:** High school diploma or equivalent required. Further education in a relevant field preferred. - **Personality Traits:** - **Reliable:** Commitment to attend scheduled shifts and deliver consistent quality customer service. - **Passionate:** Enthusiasm for helping others and a genuine interest in fostering positive customer relationships. - **Soft Skills:** - **Creativity:** Ability to think outside the box to resolve issues and enhance customer satisfaction. - **Research Skills:** Capacity to quickly gather information and provide informed responses to customer inquiries. - **Technical Skills:** Proficient in using computers and customer relationship management (CRM) software. Basic knowledge of social media platforms and online communication tools is a plus. - **Communication Skills:** Excellent verbal and written communication skills. Ability to convey information clearly and empathetically. ### Benefits - **Perks:** Enjoy free food during your shifts, ensuring you stay energized and satisfied throughout your working hours. - **Paid Overtime:** Incentivized rates for overtime hours to reward your additional commitment and hard work. - **Retirement Plan:** A comprehensive retirement plan to help you plan for a secure financial future. ### Working Environment Join a team that believes in fostering a fun and lively atmosphere. At Datacom Group, we prioritize joy and vibrancy in our workplace, making every day an opportunity for innovation and excitement. ### Application Deadline Qualified candidates are encouraged to apply by **October 26, 2024**. Don't miss your chance to be part of a dynamic team that values your contributions and creativity! ### Equal Opportunity Statement Datacom Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, identities, and experiences. --- If you believe you can embody the spirit of Datacom and meet the requirements listed above, we would love to hear from you! Apply today and join our mission to provide unparalleled service to our customers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.