**Job Title:** Online Customer Care Officer **Company:** JetBlue Airways **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 **Job Description:** JetBlue Airways is looking for a dedicated and enthusiastic Online Customer Care Officer to join our team in Auckland.
This is a part-time entry-level position suited for individuals looking to gain experience in customer service within the airline industry.
The ideal candidate will embody our values and contribute positively to our team-oriented environment.
**Key Responsibilities:** - **Customer Support:** Provide exceptional service to customers via online platforms, responding to inquiries regarding flight reservations, cancellations, itinerary changes, and other travel-related questions.
- **Issue Resolution:** Identify and resolve customer issues or complaints in a timely and professional manner, ensuring a positive experience for each customer.
- **Communication:** Utilize strong written communication skills to interact with customers on various online platforms, providing clear and concise information.
- **Product Knowledge:** Maintain an in-depth understanding of JetBlue Airlines' policies, procedures, and offerings in order to provide accurate information to customers.
- **Feedback Management:** Gather customer feedback and relay insights to relevant departments to enhance our customer care practices.
- **Documentation:** Accurately document customer interactions and resolutions within the company's customer relationship management (CRM) system.
- **Team Collaboration:** Work collaboratively with other team members and departments to ensure that customer needs are met efficiently.
- **Continuous Improvement:** Stay informed about industry trends and customer care best practices, offering suggestions for process improvements as necessary.
- **Community Engagement:** Participate in JetBlue's corporate social responsibility initiatives, contributing to the company's commitment to giving back to the community.
**Requirements:** - **Educational Background:** High school diploma or equivalent.
A degree in communications, business, or a related field is a plus, but not required.
- **Personality Traits:** - Independent: Ability to work autonomously and manage one's workload effectively.
- Resilient: Strong capacity to adapt to challenging situations while maintaining a positive attitude.
- **Soft Skills:** - Excellent communication skills, both written and verbal, to engage with customers effectively.
- Strong critical thinking skills to analyze issues and provide viable solutions to customers.
- **Technical Skills:** Basic computer proficiency, including familiarity with online communication platforms and CRM systems is preferred.
- **Flexibility:** Must be able to work varied shifts, including weekends and holidays as needed, to accommodate customer service demands.
**Benefits:** - **Travel & Spending Expenses:** Enjoy travel perks and reimbursements for work-related expenses.
- **Company Transportation:** Convenient transportation options for work-related activities.
- **Paid Time Off (PTO):** Accrue paid time off to support work-life balance.
**Working Environment:** At JetBlue Airways, you will join a dynamic team committed to providing excellent airline service while embracing our core values of empathy, integrity, and commitment to the community.
Through various corporate social responsibility initiatives, you will have the chance to give back and make a positive impact.
**Application Deadline:** Please apply by October 27, 2024.
**Equal Opportunity Statement:** JetBlue Airways is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from all backgrounds and experiences.
Join us in providing extraordinary service to our customers while advancing your career in the airline industry!
We look forward to receiving your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.