About Us: We are a market leader in retailing electronics, home appliances, technology and much more!
We are a NZ family-owned and operated well-established company with over 77 years in the industry. Our success is because of our people who are friendly, knowledgeable and customer-focused individuals. Our goal is to deliver our customers an exceptional experience that aligns with our company's reputation we have built over the years.
To find out more about what we do please visit our website https://www.heathcotes.co.nz/
Job Description: Our Online Customer Team plays an important role at Heathcote's, actioning our web orders and interacting with our customers by phone and email. This role is based in our Hamilton City Head Office. This role is looking after our customers from start to finish and ensuring they have an exceptional experience. You will need to be process-driven and able to think outside the box to provide the best solutions to our customers. You will be provided with on-the-job training and continued development to learn about our wide range of products and services. This is a fast-paced and varied role that will keep your day interesting.
Job Attributes/Skills: Proven customer service experience is an advantage.You must have excellent communication skills both verbal and written.You demonstrate multi-tasking and time management skillsThe ability to work in a team and collaborate in a positive and proactive manner An understanding of what makes great customer service, with a genuine passion to deliver it.You are organised, driven & customer-focused.You must have excellent computer (particularly in MS Office Suite) and numeracy skills.Benefits: Competitive salaryEmployee discountsDevelopment opportunities across the businessOngoing training providedA supportive and friendly team environmentIf this sounds like you, and you think you have what it takes we would love to hear from you. Please provide a Cover Letter and CV with your application.