**Job Title: Online Contact Center Officer** **Company: Laboratory Corp. of America** **Location: Christchurch, Canterbury, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 1** --- **About Us:** Laboratory Corp. of America (LabCorp) is a leader in the laboratory services industry, dedicated to helping our clients make informed decisions about their health. Our commitment to environmental responsibility and sustainable practices reflects our organizational values, and we are always striving to create a supportive and rewarding environment for our employees. --- **Job Summary:** As an Online Contact Center Officer at LabCorp, you will play a vital role in providing high-quality customer support and personalized service to our clients. This position is ideal for individuals who are energetic, motivated, and eager to contribute to a collaborative team environment. We are looking for someone who can creatively solve problems and foster cooperation while engaging with our diverse customer base remotely. **Key Responsibilities:** 1. **Customer Interaction:** - Respond promptly to customer inquiries through various online channels, including email, chat, and social media. - Provide accurate information regarding LabCorp services, procedures, and policies in a friendly and professional manner. 2. **Problem Resolution:** - Utilize critical thinking and creativity to identify issues and provide effective solutions for customer complaints or inquiries. - Follow through on customer requests, ensuring a high level of satisfaction at all stages of the interaction. 3. **Collaboration:** - Work cooperatively with fellow contact center officers and other departments to escalate and resolve complex cases. - Participate in team meetings and contribute ideas for improving service efficiency and client satisfaction. 4. **Data Management:** - Accurately record customer interactions and feedback in our Customer Relationship Management (CRM) system. - Assist in the analysis of customer feedback for continuous improvement opportunities. 5. **Knowledge Maintenance:** - Stay updated on LabCorp services, policies, and industry regulations to ensure accurate information delivery. - Participate in ongoing training and development programs to enhance service skills and product knowledge. 6. **Sustainability Engagement:** - Advocate for LabCorp's commitment to environmental responsibility and sustainable practices among customers and colleagues. --- **Requirements:** - **Education:** High school diploma or equivalent; additional qualifications in customer service or related fields are a plus. - **Experience:** Minimum of 1 year in a customer service or contact center environment; experience in healthcare or laboratory services is preferred but not mandatory. - **Technical Skills:** - Proficient in using customer service software, CRM tools, and Microsoft Office Suite (Word, Excel, Outlook). - Comfortable navigating various digital communication channels. - **Personality Traits:** - Energetic, self-motivated, and enthusiastic about providing excellent service. - A proactive approach to learning and problem-solving. - **Soft Skills:** - Creativity in addressing customer concerns and enhancing the customer service experience. - Strong cooperation and teamwork skills, with the ability to thrive in a supportive, collaborative environment. **Benefits:** - **Paid Time Off (PTO)** to promote work-life balance. - **Remote Work Flexibility** to accommodate personal and professional commitments. - **Profit Sharing** program to reward your contributions to LabCorp's success. --- **Working Environment:** LabCorp is committed to environmental responsibility and sustainable practices in our operations. We encourage our employees to engage in eco-friendly initiatives and support a collaborative work culture that values diversity and growth. **Application Deadline:** Please submit your application by October 31, 2024. **Equal Opportunity Statement:** Laboratory Corp. of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and abilities. **Join us in making a difference in healthcare. Apply today! **How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.