Job Description: Lowe's is seeking a highly motivated and independent Online Contact Center Manager to join our team in Christchurch, Canterbury, NZ.
As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in a similar role.
Responsibilities: - Manage and oversee the daily operations of the online contact center, ensuring efficient and effective customer service delivery - Develop and implement strategies to improve customer satisfaction and retention - Lead a team of contact center agents, providing guidance, training, and support as needed - Monitor performance metrics and KPIs to identify areas for improvement and implement corrective actions - Collaborate with other departments to ensure seamless communication and coordination across the organization - Stay up-to-date on industry trends and best practices to continuously improve processes and procedures - Handle escalated customer inquiries and complaints in a professional and timely manner - Conduct regular performance evaluations and provide feedback to team members - Assist in the recruitment and onboarding of new contact center staff Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a contact center management role - Strong people management and leadership skills - Excellent communication and interpersonal abilities - Critical thinking and problem-solving skills - Ability to work independently and make decisions under pressure - Proficiency in Microsoft Office and contact center software - Knowledge of customer service principles and practices - Flexibility to work evenings and weekends as needed Personality Traits: - Motivated - Independent Soft Skills: - People management - Critical thinking Benefits: - Free food - Visa sponsorship - Relocation allowance Working Environment: At Lowe's, we encourage curiosity and questioning to fuel innovation and growth.
We believe in fostering a collaborative and inclusive work environment where all employees can thrive and reach their full potential.
Deadline to Apply: ******** Equal Opportunity Statement: Lowe's is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees.
We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
