Job Description: HP is seeking a dynamic and customer-focused Online Client Service Specialist to join our team in Nelson, NZ. As an Associate Level position, this part-time role requires a minimum of 2 years of experience in customer service or a related field. The ideal candidate will possess the following personality traits: adaptability and resourcefulness, along with soft skills such as critical thinking and cooperation. Responsibilities:1. Provide exceptional customer service to online clients through various channels, including email, chat, and social media.2. Develop a deep understanding of HP products and services to accurately answer client inquiries and provide solutions.3. Troubleshoot technical issues and provide timely resolutions to ensure client satisfaction.4. Process orders, returns, and exchanges in accordance with company policies and procedures.5. Collaborate with internal teams to address client concerns and improve overall customer experience.6. Maintain accurate records of client interactions and follow up as needed to ensure issues are resolved.7. Stay up-to-date on industry trends and best practices for online client service delivery. Requirements:1. Minimum of 2 years of experience in customer service or a related field.2. Strong communication skills, both written and verbal.3. Ability to work independently and as part of a team in a fast-paced environment.4. Proficiency in Microsoft Office and online communication tools.5. Detail-oriented with excellent organizational skills.6. Knowledge of e-commerce platforms and online customer service best practices. Benefits:1. Medical coverage2. Parental leave3. Dental insurance Working Environment:At HP, we uphold the highest standards of ethical conduct and integrity. Our team members are expected to demonstrate professionalism and respect in all interactions with clients, colleagues, and stakeholders. Equal Opportunity Statement:HP is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified candidates are encouraged to apply. Deadline to apply: ******** Join HP and be a part of a global leader in technology innovation and customer service excellence. Apply now to start your career as an Online Client Service Specialist in Nelson, NZ.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
