**Job Title:** Online Client Service Officer **Company:** Expeditors International of Washington **Location:** Nelson, Nelson, NZ **Job Type:** Part-time **Seniority Level:** Associate Level **Years of Experience:** 3 --- **Job Description:** Expeditors International of Washington is seeking an enthusiastic and dedicated Online Client Service Officer to join our team in Nelson, NZ.
We pride ourselves on delivering exceptional customer service by combining operational excellence and innovative technology to meet our clients' logistics and supply chain needs.
The ideal candidate will have at least three years of experience in client service roles, demonstrating a solid grasp of managing client expectations and resolving issues promptly.
### Responsibilities: - **Client Communication:** - Serve as the primary point of contact for online client inquiries, ensuring timely and professional responses to emails, chats, and calls.
- Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
- **Problem-Solving:** - Analyze client issues and develop effective solutions while liaising with internal teams to resolve queries or complaints.
- Monitor and track issues to ensure follow-up and resolution, maintaining internal documentation for process improvement.
- **Data Management:** - Utilize CRM systems efficiently to document interactions, track service requests, and report on client feedback.
- Conduct regular data analysis to identify trends, assess service effectiveness, and recommend improvements for client service processes.
- **Team Collaboration:** - Collaborate with team members to ensure seamless service delivery and support the training of junior staff when necessary.
- Participate in regular team meetings to share insights and strategies regarding client servicing.
- **Autonomy and Independence:** - Work autonomously to prioritize tasks and manage time effectively in a fast-paced environment.
- Uphold company values and policies while encouraging a culture of trust and accountability within the team.
### Requirements: - **Experience:** - Minimum of 3 years of experience in a client service role or related field, with experience in logistics or supply chain management preferred.
- **Education:** - A bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a relevant field is advantageous.
- **Skills:** - Proficient with Microsoft Office Suite and CRM software.
- Strong analytical skills, with the ability to interpret data and make data-driven decisions.
- Excellent interpersonal and communication skills, with an emphasis on active listening and empathy.
- **Personality Traits:** - Reliable: Proven track record of dependability and accountability in previous roles.
- Resilient: Ability to handle high-pressure situations and adapt to changing demands effectively.
- **Soft Skills:** - Possess people management skills and the ability to engage with clients to foster positive relationships.
- Strong analytical skills to assess customer feedback and service effectiveness.
### Benefits: - Opportunity for travel related to client interactions and training.
- Company equipment provided for remote working efficiency.
- Access to disability insurance for peace of mind.
### Working Environment: At Expeditors, we believe in encouraging autonomy and independence among our employees.
We trust our team members to excel in their roles and provide them with the support and tools needed for success.
Our work atmosphere is positive, fostering collaboration, and supporting personal and professional development.
### Application Deadline: Interested applicants are encouraged to apply by **October 31, 2024**.
--- **Equal Opportunity Statement:** Expeditors International of Washington is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
--- We look forward to welcoming a new Online Client Service Officer who is passionate about providing top-notch service to our clients and contributing to our collaborative culture!
If you meet the requirements and are eager to take on a challenging and rewarding role, apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.