### Job Title: Online Client Service Associate **Company:** Kathmandu Holdings **Location:** Dunedin, Otago, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 **Deadline to Apply:** November 2, 2024 --- ### Job Description: Kathmandu Holdings is seeking a motivated and adaptable Online Client Service Associate to join our dynamic team in Dunedin.
This entry-level part-time position offers an exciting opportunity to be part of a well-respected company that values exceptional customer service and provides a supportive working environment.
You will play a vital role in managing client interactions and ensuring a seamless online shopping experience for our customers.
--- ### Key Responsibilities: - **Customer Support:** - Respond to customer queries via email, chat, and social media in a timely and professional manner.
- Address and resolve customer complaints, ensuring a positive resolution and satisfaction levels.
- Provide product information and assistance to enhance customer experience, guiding them through our product offerings.
- **Order Management:** - Assist customers with order placement, tracking, and returns.
- Collaborate with the logistics and inventory teams to provide accurate updates on product availability and order status.
- **Communication:** - Maintain clear and open communication with team members and other departments to facilitate effective problem-solving.
- Create customer feedback reports to identify trends and areas for improvement in service delivery.
- **Team Collaboration:** - Participate in regular team meetings to discuss performance, share insights, and contribute fresh ideas to enhance service quality.
- Execute collaborative projects aimed at improving online client service and customer engagement experiences.
- **Training and Development:** - Actively engage in training sessions to gain knowledge about products, policies, and best practices in client service.
- Utilize available resources to continuously improve personal skills and service techniques.
--- ### Required Skills and Qualifications: - **Education:** - No prior experience is required, though a high school diploma or equivalent is preferred.
- **Personality Traits:** - **Adaptable:** Ability to adjust to changing situations and a fast-paced work environment.
- **Driven:** A self-motivated individual with a strong desire to achieve goals and contribute to team success.
- **Soft Skills:** - **Project Management:** Basic understanding of managing multiple tasks and projects, with the ability to prioritize effectively.
- **Adaptability:** Comfortable with new technologies, tools, and processes; able to learn quickly and apply new skills in a client service setting.
- **Technical Skills:** - Familiarity with customer service software, online platforms, and communication tools is an advantage.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
--- ### Benefits: - **Retirement Plan:** - Competitive retirement plan to secure your future.
- **Employee Discounts:** - Exclusive discounts on Kathmandu merchandise for all employees.
- **Travel Opportunities:** - Potential for travel options to attend company events or training sessions.
--- ### Working Environment: At Kathmandu Holdings, we are committed to creating a welcoming and inclusive workplace that promotes equality and fairness for all employees.
We celebrate diversity and encourage all interested candidates to apply, regardless of background.
--- **Equal Opportunity Statement:** Kathmandu Holdings is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.
--- To become a vital part of our customer service team, please submit your application by November 2, 2024.
We look forward to receiving your application!How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.