**Job Title:** Online Client Relations Associate **Company:** USAA **Location:** Wellington, Wellington, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 0 ### Job Description **Overview:** As an Online Client Relations Associate at USAA, you will be at the forefront of our commitment to delivering exceptional customer service. This entry-level position is perfect for resilient and hardworking individuals who are passionate about helping others and eager to start their career in client relations. Working in a dynamic and supportive environment, you will have the opportunity to build relationships with our clients, understand their unique needs, and ensure that they receive the best possible support and solutions from our services. **Key Responsibilities:** - **Client Communication:** Engage with clients via various online platforms to provide assistance, answer questions, and resolve issues in a timely and professional manner. - **Relationship Building:** Develop and maintain positive relationships with clients by understanding their needs, preferences, and concerns, ensuring a personalized experience. - **Data Management:** Document all client interactions accurately in our customer relationship management (CRM) system, ensuring that all information is updated and accessible for future reference. - **Problem-Solving:** Identify client concerns and work collaboratively with team members to create effective solutions, keeping the client's satisfaction as the primary focus. - **Follow-Up:** Proactively follow up with clients after interactions to ensure their concerns were addressed and to provide any additional information they may need. - **Product Knowledge:** Stay informed about USAA products and services to effectively assist clients and provide them with relevant recommendations. - **Feedback Collection:** Gather client feedback and insights to contribute to the continuous improvement of our services and client interaction processes. - **Team Collaboration:** Work closely with team members to share insights, provide support, and collaboratively ensure a high standard of service delivery. ### Requirements #### Qualifications: - **Education:** High school diploma or equivalent. - **Experience:** No prior experience required; entry-level candidates are encouraged to apply. - **Availability:** Must be able to work flexible hours, including evenings and weekends as needed. #### Personality Traits: - **Resilient:** Possess a strong ability to cope with challenges and adapt to changing situations while maintaining a positive attitude. - **Hardworking:** Demonstrate a strong work ethic and commitment to achieving goals, going above and beyond to assist clients. #### Soft Skills: - **People Management:** Ability to effectively communicate and engage with a diverse range of individuals, fostering positive interactions. - **Time Management:** Skilled in organizing and prioritizing tasks to manage workload effectively and meet deadlines without compromising quality. ### Benefits USAA offers a comprehensive benefits package that includes: - **Life Insurance:** Financial protection for you and your loved ones. - **Disability Insurance:** Support in the event of an unexpected injury or illness that affects your ability to work. - **Training & Professional Development:** Opportunities for growth and advancement through ongoing training and development programs. ### Working Environment At USAA, we encourage autonomy and independence, trusting our employees to excel in their roles. We foster a culture that values creativity, innovation, and accountability, ensuring that team members feel empowered to make decisions that impact our clients positively. ### Application Deadline Please submit your application by **October 26, 2024**. ### Equal Opportunity Statement USAA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Join us in making a difference for our clients and their loved ones, starting your professional journey with USAA today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.