**Job Title:** Online Client Relations Assistant **Company:** Genworth Financial **Location:** Nelson, Nelson, NZ **Job Type:** Full-Time **Seniority:** Entry Level **Years of Experience:** 0 --- **Job Description:** Genworth Financial is seeking a motivated and passionate Online Client Relations Assistant to join our dynamic team in Nelson, New Zealand.
This entry-level position offers an exciting opportunity for individuals looking to start their careers in client relations within the financial services industry.
As an Online Client Relations Assistant, you will play a crucial role in ensuring our clients receive exceptional service and support throughout their journey with us.
**Key Responsibilities:** 1.
**Client Interaction:** - Serve as the primary point of contact for online client inquiries via chat, email, and social media platforms.
- Responsively manage client interactions to ensure timely and professional resolutions to queries and issues.
- Maintain accurate records of client communications and follow up as necessary.
2.
**Problem Resolution:** - Identify client needs and provide tailored solutions and guidance to enhance their experience with Genworth Financial's services and products.
- Keep abreast of industry trends and company offerings to ensure comprehensive client support.
3.
**Collaboration:** - Work closely with internal teams, including sales, marketing, and compliance, to ensure a smooth client experience and improve service delivery.
- Participate in team meetings to contribute insights and suggestions for enhancing the client relations process.
4.
**Feedback Management:** - Collect and document client feedback to identify areas for improvement in current processes and services.
- Assist in creating surveys and other tools to gather client insights.
5.
**Reporting:** - Compile client interaction reports and present findings at team meetings to assist in strategy refinement and service enhancement efforts.
- Monitor and track client satisfaction metrics, suggesting improvements where necessary.
6.
**Continuous Improvement:** - Engage in ongoing training and professional development to enhance your skills and knowledge related to client relations and the financial services industry.
- Stay updated on policies, regulations, and best practices within the financial sector to provide clients with accurate and informed assistance.
**Requirements:** - **Education:** High school diploma or equivalent; any relevant coursework or certifications in business, finance, or customer service is a plus.
- **Experience:** No prior experience required; however, experience in customer service or client relations is beneficial but not mandatory.
- **Technical Skills:** Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with online communication tools and customer relationship management (CRM) systems.
**Personality Traits:** - **Driven:** A strong motivation to achieve goals and seek opportunities for professional growth.
- **Resilient:** Ability to remain positive and solution-oriented in the face of challenges and during high-pressure situations.
**Soft Skills:** - **Emotional Intelligence:** Ability to understand and manage your own emotions while empathizing with clients and colleagues to foster positive relationships.
- **Leadership:** Display initiative and a proactive attitude in identifying areas for improvement and promoting a culture of exceptional client service within the team.
**Benefits:** - Paid sick leave - Free food options during working hours - Joining bonus upon completion of the onboarding process **Working Environment:** At Genworth Financial, we focus on exceeding customer expectations and delivering delight.
Our team is dedicated to creating a supportive and engaging work environment where employees can thrive.
We believe in a collaborative culture that values each team member's contribution to our shared success.
**Application Deadline:** Please submit your application by ********** ** to be considered for this exciting opportunity.
--- **Equal Opportunity Statement:** Genworth Financial is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.