### Job Title: Online Client Relations Assistant **Company:** Silver Fern Farms **Location:** Dunedin, Otago, NZ **Job Type:** Full-time **Seniority:** Associate Level **Years of Experience:** 3 --- #### Job Description Silver Fern Farms, a leading New Zealand meat company, is seeking a dedicated and energetic Online Client Relations Assistant to join our dynamic team in Dunedin.
This role is pivotal to our commitment to providing excellent client service and fostering strong relationships with our online clientele.
The successful candidate will work closely with various departments to ensure a seamless communication experience for our clients, enhancing their overall satisfaction with our products and services.
#### Key Responsibilities - **Client Communication:** Serve as the primary point of contact for online clients, responding to inquiries, concerns, and feedback via email, social media, and live chat channels in a timely and professional manner.
- **Issue Resolution:** Identify and resolve client issues effectively, utilizing problem-solving skills to ensure that client needs are met promptly.
This includes managing inquiries regarding orders, deliveries, payments, and product information.
- **Client Relationship Management:** Build and maintain strong relationships with clients by actively engaging with them and understanding their needs.
Use CRM tools to track client interactions and follow up on inquiries, ensuring a personalized experience.
- **Content Creation:** Collaborate with the marketing team to create engaging content for online platforms, including newsletters, blogs, and social media posts, aimed at promoting client engagement and retention.
- **Feedback Collection:** Gathering and analyzing client feedback to provide insights into areas for improvement in our services and online presence.
- **Reporting and Analysis:** Maintain accurate records of client interactions and assist in the preparation of reports on client satisfaction metrics, helping to identify trends and opportunities for service enhancement.
- **Team Collaboration:** Work closely with the sales, marketing, and logistics teams to facilitate seamless cross-departmental communication and service delivery.
- **Training Support:** Assist in training new team members on client relations policies and best practices to ensure a consistent and high-quality client experience.
#### Requirements - **Education & Experience:** - A minimum of 3 years of experience in a client relations or customer service role, preferably in an online environment.
- A degree in Business, Communications, or a related field is advantageous.
- **Technical Skills:** - Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.
- Familiarity with social media platforms and online communication tools.
- **Personal Attributes:** - Dedicated to delivering exceptional client service with a proactive attitude.
- Energetic, with a passion for cultivating strong client relationships.
- **Soft Skills:** - Excellent verbal and written communication skills, with an ability to convey information clearly and persuasively.
- Strong problem-solving abilities, demonstrating a proactive approach to overcoming challenges and resolving client issues.
#### Benefits - **Remote Work Flexibility:** Enjoy the benefits of working from home with a supportive remote work policy.
- **Paid Sick Leave:** We prioritize your well-being with paid sick leave to ensure you can take care of your health when needed.
- **Travel Opportunities:** Potential opportunities to travel within New Zealand and abroad for professional development and client engagement.
#### Working Environment At Silver Fern Farms, we foster an environment that sparks creativity and motivation, inspiring greatness in every team member.
Join us to contribute to a culture that values innovation, collaboration, and excellence.
**Application Deadline:** Please submit your application by October 29, 2024.
--- **Equal Opportunity Statement:** Silver Fern Farms is committed to creating a diverse and inclusive workplace.
We welcome applications from all qualified candidates regardless of race, gender, age, sexual orientation, disability, or any other characteristic.
All employment decisions are made based on merit, experience, and business needs.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.