Online Chat Support Specialist

Job Description: Assurant is seeking a skilled Online Chat Support Specialist to join our team in Nelson, NZ. As an Associate Level employee, you will be responsible for providing top-notch customer service through online chat support. The ideal candidate will have at least 2 years of experience in a customer service role and possess the personality traits of resilience and confidence. Additionally, strong planning and problem-solving skills are a must for success in this position. Responsibilities:- Respond to customer inquiries and provide support through online chat- Resolve customer issues in a timely and efficient manner- Ensure customer satisfaction by providing accurate and helpful information- Collaborate with team members to improve processes and customer experience- Continuously learn and adapt to stay ahead in a rapidly changing world Requirements:- 2+ years of experience in a customer service role- Resilient and confident personality traits- Strong planning and problem-solving skills- Excellent communication and interpersonal abilities- Ability to work independently and as part of a team- Proficiency in using online chat platforms- Previous experience in a similar role is preferred Benefits:- Training & professional development opportunities- Parental leave benefits- Medical coverage Equal Opportunity Statement:Assurant is an equal opportunity employer and encourages applications from all qualified individuals, regardless of race, gender, age, sexual orientation, religion, or disability status. Deadline to apply: ******** If you meet the requirements and are ready to take on this exciting opportunity to work as an Online Chat Support Specialist at Assurant, apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.