**Job Title:** Online Chat Support Representative **Company:** Target **Location:** Wellington, Wellington, NZ **Job Type:** Part-Time **Seniority Level:** Entry Level **Experience Required:** 1 Year --- ### Job Description: Are you a driven and hardworking individual looking to kick-start your career in customer support? Join our dynamic team at Target as an Online Chat Support Representative! In this role, you will be at the forefront of our commitment to providing exceptional customer service and support to our online shoppers. As a member of our support team, you will engage with customers via live chat, helping to resolve their inquiries and ensure a seamless shopping experience. You will have the opportunity to grow and thrive in an environment that prioritizes learning and adaptation to stay ahead in a rapidly changing retail landscape. --- ### Key Responsibilities: - **Customer Interaction:** Respond to customer inquiries via live chat in a timely and professional manner, providing appropriate solutions to ensure high customer satisfaction. - **Issue Resolution:** Identify and troubleshoot customer issues effectively, guiding them through the resolution process and ensuring all concerns are addressed. - **Product Knowledge:** Maintain a thorough understanding of Target's product offerings, policies, and procedures to provide accurate and relevant information to customers. - **Documentation:** Accurately document customer interactions and resolutions in our customer support systems for future reference and quality assurance. - **Collaboration:** Work closely with team members and other departments to resolve complex customer issues, share information, and improve processes. - **Feedback Loop:** Collect and relay customer feedback and suggestions to management to enhance service quality and the overall shopping experience. - **Continuous Learning:** Participate in training sessions and professional development opportunities to enhance product knowledge and customer service skills. --- ### Requirements: **Experience and Education:** - 1 year of experience in a customer service or chat support role preferred. - High school diploma or equivalent; further education in customer service or related fields is a plus. **Personality Traits:** - Driven: Demonstrated motivation to achieve personal and team goals and contribute to the growth of Target. - Hardworking: A strong work ethic and commitment to delivering high-quality service. **Soft Skills:** - Cooperation: Excellent teamwork skills with the ability to collaborate and communicate effectively with colleagues and customers. - Time Management: Ability to manage multiple chats and inquiries simultaneously, prioritizing tasks efficiently to meet deadlines. **Technical Skills:** - Proficient in using chat software, Microsoft Office Suite, and CRM systems. - Familiarity with online retail platforms is a definite advantage. --- ### Benefits: - **Profit Sharing:** Participate in profit-sharing opportunities to reward your contributions to the company's success. - **Training & Professional Development:** Access to ongoing training and development programs to advance your skill set and career. - **Dental Insurance:** Comprehensive dental insurance to support your health and wellness needs. --- ### Working Environment: At Target, we foster an environment that emphasizes continuous learning and adaptability. As the retail landscape evolves, we expect our team members to develop their skills and knowledge to meet changing customer needs while staying ahead in a competitive marketplace. --- **Application Deadline:** Please submit your application by **October 31, 2024**. --- **Equal Opportunity Statement:** Target is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. --- Become a part of our team and help us deliver outstanding value and service to our customers at Target! Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.